Our broadband went down in Fk147np after the bad storm 11/12th August. I posted on this forum and was contacted by customer services and an engineer came out last Wednesday and confirmed that a new router was required as everything else was ok. I posted an update that we required a new hub on our ticket number 205002968 last Thursday as this is what the engineer advised us to do. To date we have had no reply despite updating ticket several times. We have now had no broadband for 13 days. My husband works from home due to Covid 19, this is really unacceptable. Can anyone offer any advice on how this can be resolved?