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Broadband Disconnected when Using Phone

thanaset
Dabbler
Posts: 14
Registered: ‎22-01-2013

Broadband Disconnected when Using Phone

Hi
When I make a call, the ASDL and the internet lights on my router flash, i.e., the connection drops. This happens consistently, i.e., whenever I use the phone. Also, not quite sure whether this is a related issue, but every now and then, the connection drops between around 18:00 and 19:00.
Any idea what's happening? Thank you.
5 REPLIES 5
apjashley1
Grafter
Posts: 307
Registered: ‎31-07-2012

Re: Broadband Disconnected when Using Phone

Have you got a filter on all of your phone sockets?
Darreng
Newbie
Posts: 9
Registered: ‎08-05-2013

Re: Broadband Disconnected when Using Phone

you might find some of the answers to my question about the same issue useful:
http://community.plus.net/forum/index.php/topic,114768.0.html
My issue is still ongoing pending an engineer visit
chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Broadband Disconnected when Using Phone

Hi thanaset,
I'd suggest running through our faults wizard at http://faults.plus.net and we'll take a closer look into that.
Let me know if you need any help or have any questions.
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Broadband Disconnected when Using Phone

It is always worth checking to see if the same thing occurs when there is an incoming call and no phone is connected (use mobile to check) as that was one thing I saw
thanaset
Dabbler
Posts: 14
Registered: ‎22-01-2013

Re: Broadband Disconnected when Using Phone

I tried calling my home phone, disconnected from the socket, using my mobile; the internet connection didn't suffer. Thank you for your suggestion.
I'll test the line again using a new filter and will report back.
dick:quote