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Broadband Disconnected when Using Phone
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Broadband Disconnected when Using Phone
14-05-2013 5:14 AM
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Hi
When I make a call, the ASDL and the internet lights on my router flash, i.e., the connection drops. This happens consistently, i.e., whenever I use the phone. Also, not quite sure whether this is a related issue, but every now and then, the connection drops between around 18:00 and 19:00.
Any idea what's happening? Thank you.
When I make a call, the ASDL and the internet lights on my router flash, i.e., the connection drops. This happens consistently, i.e., whenever I use the phone. Also, not quite sure whether this is a related issue, but every now and then, the connection drops between around 18:00 and 19:00.
Any idea what's happening? Thank you.
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Re: Broadband Disconnected when Using Phone
14-05-2013 6:18 AM
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Have you got a filter on all of your phone sockets?
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Re: Broadband Disconnected when Using Phone
14-05-2013 9:10 AM
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you might find some of the answers to my question about the same issue useful:
http://community.plus.net/forum/index.php/topic,114768.0.html
My issue is still ongoing pending an engineer visit
http://community.plus.net/forum/index.php/topic,114768.0.html
My issue is still ongoing pending an engineer visit
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Re: Broadband Disconnected when Using Phone
14-05-2013 11:34 AM
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Hi thanaset,
I'd suggest running through our faults wizard at http://faults.plus.net and we'll take a closer look into that.
Let me know if you need any help or have any questions.
I'd suggest running through our faults wizard at http://faults.plus.net and we'll take a closer look into that.
Let me know if you need any help or have any questions.
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Re: Broadband Disconnected when Using Phone
14-05-2013 12:21 PM
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It is always worth checking to see if the same thing occurs when there is an incoming call and no phone is connected (use mobile to check) as that was one thing I saw
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Re: Broadband Disconnected when Using Phone
14-05-2013 2:01 PM
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I tried calling my home phone, disconnected from the socket, using my mobile; the internet connection didn't suffer. Thank you for your suggestion.
I'll test the line again using a new filter and will report back.
dick:quote
I'll test the line again using a new filter and will report back.
dick:quote
Message 6 of 6
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