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Broadband Connection Intermittent and Noisy Phone Line

Robbo1975
Newbie
Posts: 2
Registered: 31-10-2017

Broadband Connection Intermittent and Noisy Phone Line

Hello All

Looking for some help with my Plusnet Broadband connectivity issues. I'm using the standard Plusnet ASDL router and have noticed over the last month intermittent connectivity and noise on my phone line. I've tried the broadband speed checker and on the occasions this has worked have registered 11Mbs - obviously happy with that but everything seems to be incredibly laggy when actually using the internet. It appears to be happening over both wired and wireless connections.

 

I don't have any electronic equipment next to the router other than the TV and have noticed the router getting hot to the touch. 

 

Can anyone offer any guidance?

Thanks in advance,

 

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,118
Thanks: 854
Fixes: 210
Registered: 21-04-2017

Re: Broadband Connection Intermittent and Noisy Phone Line

Hi there.

I'm sorry to hear you're having problems with your service.

 

Is your phone line still noisy when your handset is plugged into the test socket?

 

Feel free to drop me a PM with your username and I'll be happy to check things this side for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Robbo1975
Newbie
Posts: 2
Registered: 31-10-2017

Re: Broadband Connection Intermittent and Noisy Phone Line

Thanks Gandalf - PM sent,

Plusnet Help Team
Plusnet Help Team
Posts: 4,118
Thanks: 854
Fixes: 210
Registered: 21-04-2017

Re: Broadband Connection Intermittent and Noisy Phone Line

Thanks for the message Robbo.

 

Testing your line isn't detecting any issues, so I've raised this ticket on your account with a few checks including the test socket you could try before we potentially arrange an engineer visit.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team