Broadband Connection Drops When Phone Answered or Dialling Out
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Broadband Connection Drops When Phone Answered or Dialling Out
08-05-2013 8:50 PM
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At first I thought it was the router (Netgear DG834), so I changed it for a newer model (DGN2200) and more recently to a DGND3700 but the problem persisted. Changed all filters and had the master socket upgraded to one with a bell wire filter built in.
I sussed the problem out by accident when the answering machine picked up and I spotted the little warning icon appear at the same time. I confirmed this is the issue by dialling out and checking the connection - low and behold it dropped out. replaced telephone - still does it.
The question is, what do I do next? I go round in circles with the broadband troubleshooter and Plusnet assist is a waste of effort. Anyone found a solution. In the good old days, it seemed easier to raise a support ticket, but I can't find any way of doing that nowadays.
Any advice gratefully received
Re: Broadband Connection Drops When Phone Answered or Dialling Out
08-05-2013 11:00 PM
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Using a TP-Link Archer VR600 modem-router.
Re: Broadband Connection Drops When Phone Answered or Dialling Out
08-05-2013 11:11 PM
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Re: Broadband Connection Drops When Phone Answered or Dialling Out
08-05-2013 11:22 PM
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Quiet line test is clear, so will check with filter directly out of master socket (did try this before I realised the phone was the trigger) and then follow the fault reporting procedure if it still occurs.
Regards
Darren
Re: Broadband Connection Drops When Phone Answered or Dialling Out
08-05-2013 11:25 PM
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At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Broadband Connection Drops When Phone Answered or Dialling Out
08-05-2013 11:44 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Broadband Connection Drops When Phone Answered or Dialling Out
08-05-2013 11:50 PM
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Quote from: jelv Are you on 20CN or 21CN?
sorry don't know what that is
Re: Broadband Connection Drops When Phone Answered or Dialling Out
09-05-2013 12:08 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Broadband Connection Drops When Phone Answered or Dialling Out
09-05-2013 12:21 AM
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No issues when dialling in with no phone plugged in.
Been with Plusnet donkey's years but have never been supplied with any of their hardware. Using a Netgear DGND3700v2 router modem, which was only bought within the last 6 weeks. Prior to that, had a Netgear DGN2200. have attached a stats report from teh router as a jpeg if anyone can make sense of it.
Thanks again for the replies.
Have raised a fault report too
Re: Broadband Connection Drops When Phone Answered or Dialling Out
09-05-2013 12:25 AM
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Quote from: Darreng
No issues when dialling in with no phone plugged in.
Can you try with another phone, looks like that may be the problem? (you could try just the phone and just the answering machine if they're separate) - ideally you want a basic corded phone for such testing.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Broadband Connection Drops When Phone Answered or Dialling Out
09-05-2013 12:27 AM
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I notice the uptime of the router was less than 10 minutes - had you restarted it recently?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Broadband Connection Drops When Phone Answered or Dialling Out
09-05-2013 12:31 AM
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Quote from: Darreng Tried master socket test again
I think that would explain the short uptime
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Broadband Connection Drops When Phone Answered or Dialling Out
09-05-2013 12:31 AM
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Quote from: w23
Quote from: Darreng
No issues when dialling in with no phone plugged in.
Can you try with another phone, looks like that may be the problem? (you could try just the phone and just the answering machine if they're separate) - ideally you want a basic corded phone for such testing.
Have tried 3 different phones - a panasonic cordless with answering machine, a philps cordless without answering machine and a binatone corded that we keep for emergencies if the electric goes off..
Problem only happens when phone line is 'open' ie, handset is in call mode
@jelv - yes I moved it from it's usual location to plug into the master socket to perform the test
Thanks again
Re: Broadband Connection Drops When Phone Answered or Dialling Out
09-05-2013 8:52 AM
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Using a TP-Link Archer VR600 modem-router.
Re: Broadband Connection Drops When Phone Answered or Dialling Out
09-05-2013 9:20 AM
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