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Broadband + Awnsering Machine

LCrosby
Newbie
Posts: 4
Registered: ‎28-01-2010

Broadband + Awnsering Machine

Hi
Since signing up for plusnet broardband unlimited, we have been having problems with our awnsering machine and walkround phones. We have even gone out and bought another set to see if the old set was the problem. Now the new set wont even connect to our phone line  Embarrassed HELP!
Any help would be much appriciated.
Thanks
Lewis Smiley
6 REPLIES 6
paulby
Grafter
Posts: 1,619
Thanks: 1
Registered: ‎26-07-2007

Re: Broadband + Awnsering Machine

How are you connecting everything up?
Have you plugged the phone into the phone socket on a microfilter?
Does the phone work if it's plugged straight into the phone socket at the master BT socket?
LCrosby
Newbie
Posts: 4
Registered: ‎28-01-2010

Re: Broadband + Awnsering Machine

I have tried plugging it intoo both the microfilter and the master bt socket, but it is still not working  :-\. if youve got any other ideas  Roll_eyes but if not thanks for your help anyway Smiley
HPsauce
Pro
Posts: 7,001
Thanks: 146
Fixes: 2
Registered: ‎02-02-2008

Re: Broadband + Awnsering Machine

Sounds like BT have probably messed something up at the exchange when connecting broadband.
Borrow a simple old phone known to work (corded, no power) from a friend or neighbour and try it in the BT Test Socket.
If it doesn't work contact whoever provides your telephone service and report a fault.
LCrosby
Newbie
Posts: 4
Registered: ‎28-01-2010

Re: Broadband + Awnsering Machine

ive tested a old phone that i know works, and ive plugged that straight into the main bt plug and it works. Any ideas. And thanks for your help hp  Wink
HPsauce
Pro
Posts: 7,001
Thanks: 146
Fixes: 2
Registered: ‎02-02-2008

Re: Broadband + Awnsering Machine

Same phone via a filter?
LCrosby
Newbie
Posts: 4
Registered: ‎28-01-2010

Re: Broadband + Awnsering Machine

yep, that same phone works via the filter aswell.
it seems that its only the walkround phones with awnsering machines arnt working.  Cry
Lewis