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Broadband Activation Process

FIXED
beryl97
Newbie
Posts: 3
Thanks: 1
Registered: ‎09-08-2019

Broadband Activation Process

My broadband should be activated today, so I checked on the order tracker, where it says you're trying to take a payment of £10.99. I've already paid the first month upfront, so why am I being asked for more money, and is this holding up the activation? I've been switched off from my previous supplier today, so am without any connection at the minute.

Thanks
5 REPLIES 5
Optimatts
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 442
Fixes: 19
Registered: ‎25-09-2018

Re: Broadband Activation Process

Hi there @beryl97,

Something does indeed seem amiss.

Normally you pay your first month up front as part of your signup and your next bill doesn't generate until you've been active for the initial month.

 

I've checked your account and provided specific information via a ticket. You can login to your account and view it here.

beryl97
Newbie
Posts: 3
Thanks: 1
Registered: ‎09-08-2019

Re: Broadband Activation Process

Thanks for your reply. Still no broadband this morning, so just to confirm this should be connected today now?
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Broadband Activation Process

Fix

Thanks for getting back to us @beryl97

I've got in touch with Openreach and I've been advised that due to engineer availability they've missed the completion date of yesterday however I've also been advised that an engineer is working on the task today.

I'd expect your order to complete this weekend, and we're to review the next working day on Monday for an update.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
beryl97
Newbie
Posts: 3
Thanks: 1
Registered: ‎09-08-2019

Re: Broadband Activation Process

It's all working now, thanks for explaining everything!
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Broadband Activation Process

Perfect that's good to see Thumbs_Up

No problem, feel free to let us know if you need any further assistance.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet