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BroadBand that loves u back ????

glesgajohn
Rising Star
Posts: 127
Fixes: 1
Registered: 07-10-2015

BroadBand that loves u back ????

I recently joined plusnet and after i went live my BB speed was monitored , but after monitoring my speed it keeps dropping off around about 9pm each night, i have tried phoning and am told there is a very high demand on line , i have waited 45 min on phone 2 nights in a row and can not get thro to help desk to report fault, so  i am doing it here,
If i dont get help with my problem i will jusst leave as plusnet will haave broken thier contract by not supplying a service that  meets requirements
is there anty plusnet officials that can help or are yous all asleep  ?
37 REPLIES
glesgajohn
Rising Star
Posts: 127
Fixes: 1
Registered: 07-10-2015

Re: BroadBand that loves u back ????

ps
it keeps disconnecting now and i cant get on net
also im currently  trying to get thro on phone and have been on the waiting line for 30 min + so far and still no answer
if problem not fixed i will be contacting ofcom as service is unusable at mopment
Community Veteran
Posts: 38,403
Thanks: 996
Fixes: 58
Registered: 15-06-2007

Re: BroadBand that loves u back ????

as you have internet access of some sort why don't you raise a fault here https://faults.plus.net
glesgajohn
Rising Star
Posts: 127
Fixes: 1
Registered: 07-10-2015

Re: BroadBand that loves u back ????

now been on phone 45 min and still no answer
glesgajohn
Rising Star
Posts: 127
Fixes: 1
Registered: 07-10-2015

Re: BroadBand that loves u back ????

just got answered and the guy hung up on me
iam i entilted to cancel my account as i have not been with plusnet a month yet  and it seems they have no technical department or customer services
glesgajohn
Rising Star
Posts: 127
Fixes: 1
Registered: 07-10-2015

Re: BroadBand that loves u back ????

Quote from: Oldjim
as you have internet access of some sort why don't you raise a fault here https://faults.plus.net

i have but i still dont have a service that works
cedlor
Grafter
Posts: 683
Thanks: 2
Registered: 02-04-2015

Re: BroadBand that loves u back ????

Can you post the stats from your router?
For testing purposes you should be connected by ethernet from the computer and the router should
be plugged direct into the test socket (if you have one) inside the master socket.
glesgajohn
Rising Star
Posts: 127
Fixes: 1
Registered: 07-10-2015

Re: BroadBand that loves u back ????

where do i get the stats ? from
dick:quote
cedlor
Grafter
Posts: 683
Thanks: 2
Registered: 02-04-2015

Re: BroadBand that loves u back ????

If it is a plusnet one  start here
http://www.plus.net/support/broadband/hardware/
then look in the FAQ for your router.  Line stats
If it is not a PN one  then what make model is it.
glesgajohn
Rising Star
Posts: 127
Fixes: 1
Registered: 07-10-2015

Re: BroadBand that loves u back ????

is his them ? by the way thaanks for helping me .
Product name: Plusnet Router
2 - Serial number: N7151031B0xxxxxxxxx
3 - Firmware version: 7.275.2_F2704N_Plusnet
4 - Board version: F@ST2704N
5 - Mode ADSL
6 - Uptime: 0 days 00:43:45
7 - Data rate: 576/8115
8 - Maximum data rate: 856/7588
9 - Noise margin: 5.6/4.3
10 - Line attenuation: 24.5/39.5
12 - Data sent/received: 3.4M/8.1M
20 - Broadband username: xxxxxxxxxxxx@plusdsl.net
21 - Wi-Fi network/SSID: PLUSNET-8GFXPT
22 - Wi-Fi connections: Enable(802.11 b/g/n(up to 144 Mb/s))20 MHz WPS enabled
23 - Wi-Fi security: WPA2
24 - Wi-Fi channel: Automatic (Smart Wireless)
25 - Firewall: Default
26 - MAC Address: xxxxxxxxxxxx
27 - Software variant Version 1.0
28 - Boot loader: 7.275.2
dick:quote
cedlor
Grafter
Posts: 683
Thanks: 2
Registered: 02-04-2015

Re: BroadBand that loves u back ????

Yes - not a good router to get stats from. I dont have one but maybe more here:
There is a hidden 'expert user' page which you can visit 192.168.1.254/expert_user.html for extra pages. (change to use your IP if different. PN default seems to be 192.168.1.254).
To get more detailed line statistics, in the left hand menu, click Device Info -> Summary -> Statistics -> xDSL

From the info given it doesnt look too bad - did it go off again last night. 
Can you post the stats again now or  early evening and again when it is dropping
Community Veteran
Posts: 38,403
Thanks: 996
Fixes: 58
Registered: 15-06-2007

Re: BroadBand that loves u back ????

It is actually an easy router to get the basic stats from as explained here  http://www.plus.net/support/broadband/hardware/plusnet-2704n-faqs.shtml
cedlor
Grafter
Posts: 683
Thanks: 2
Registered: 02-04-2015

Re: BroadBand that loves u back ????

@Oldjim  Well I consider number of errors to be a basic stat for troubleshooting  and the "Basic Stats" does not appear to give them? 
Community Veteran
Posts: 38,403
Thanks: 996
Fixes: 58
Registered: 15-06-2007

Re: BroadBand that loves u back ????

I don't but there we must agree to differ
Community Veteran
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Registered: 10-04-2007

Re: BroadBand that loves u back ????

Quote from: Oldjim
as you have internet access of some sort why don't you raise a fault here https://faults.plus.net

What response have you had to the fault you raised after following OldJim's advice?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)