BroadBand that loves u back ????
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BroadBand that loves u back ????
07-10-2015 6:02 PM
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If i dont get help with my problem i will jusst leave as plusnet will haave broken thier contract by not supplying a service that meets requirements
is there anty plusnet officials that can help or are yous all asleep ?
Re: BroadBand that loves u back ????
07-10-2015 6:21 PM
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it keeps disconnecting now and i cant get on net
also im currently trying to get thro on phone and have been on the waiting line for 30 min + so far and still no answer
if problem not fixed i will be contacting ofcom as service is unusable at mopment
Re: BroadBand that loves u back ????
07-10-2015 6:29 PM
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Re: BroadBand that loves u back ????
07-10-2015 6:31 PM
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Re: BroadBand that loves u back ????
07-10-2015 6:42 PM
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iam i entilted to cancel my account as i have not been with plusnet a month yet and it seems they have no technical department or customer services
Re: BroadBand that loves u back ????
07-10-2015 6:43 PM
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Quote from: Oldjim as you have internet access of some sort why don't you raise a fault here https://faults.plus.net
i have but i still dont have a service that works
Re: BroadBand that loves u back ????
07-10-2015 6:57 PM
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For testing purposes you should be connected by ethernet from the computer and the router should
be plugged direct into the test socket (if you have one) inside the master socket.
Re: BroadBand that loves u back ????
07-10-2015 7:16 PM
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dick:quote
Re: BroadBand that loves u back ????
07-10-2015 7:36 PM
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http://www.plus.net/support/broadband/hardware/
then look in the FAQ for your router. Line stats
If it is not a PN one then what make model is it.
Re: BroadBand that loves u back ????
07-10-2015 7:57 PM
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Product name: Plusnet Router
2 - Serial number: N7151031B0xxxxxxxxx
3 - Firmware version: 7.275.2_F2704N_Plusnet
4 - Board version: F@ST2704N
5 - Mode ADSL
6 - Uptime: 0 days 00:43:45
7 - Data rate: 576/8115
8 - Maximum data rate: 856/7588
9 - Noise margin: 5.6/4.3
10 - Line attenuation: 24.5/39.5
12 - Data sent/received: 3.4M/8.1M
20 - Broadband username: xxxxxxxxxxxx@plusdsl.net
21 - Wi-Fi network/SSID: PLUSNET-8GFXPT
22 - Wi-Fi connections: Enable(802.11 b/g/n(up to 144 Mb/s))20 MHz WPS enabled
23 - Wi-Fi security: WPA2
24 - Wi-Fi channel: Automatic (Smart Wireless)
25 - Firewall: Default
26 - MAC Address: xxxxxxxxxxxx
27 - Software variant Version 1.0
28 - Boot loader: 7.275.2
dick:quote
Re: BroadBand that loves u back ????
08-10-2015 1:01 PM
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There is a hidden 'expert user' page which you can visit 192.168.1.254/expert_user.html for extra pages. (change to use your IP if different. PN default seems to be 192.168.1.254).
To get more detailed line statistics, in the left hand menu, click Device Info -> Summary -> Statistics -> xDSL
From the info given it doesnt look too bad - did it go off again last night.
Can you post the stats again now or early evening and again when it is dropping
Re: BroadBand that loves u back ????
08-10-2015 1:09 PM
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Re: BroadBand that loves u back ????
08-10-2015 1:37 PM
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Re: BroadBand that loves u back ????
08-10-2015 1:40 PM
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Re: BroadBand that loves u back ????
08-10-2015 2:48 PM
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Quote from: Oldjim as you have internet access of some sort why don't you raise a fault here https://faults.plus.net
What response have you had to the fault you raised after following OldJim's advice?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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