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Broad speed drops throughout the day

Posts: 1
Registered: ‎21-04-2020

Broad speed drops throughout the day

Now I am working from home I have noticed that my broadband speed drops during the day with no one else at home using it. This morning I did a check at 8am and got 63 Mbps download speed, by 1pm this had dropped to 17.6Mbps. I have at times gone as low as 1 Mbps. Why is this happening? This is way below what I am paying for, how do I get this rectified as it is really disrupting Mircrosoft Teams calls I am doing?

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 282
Fixes: 25
Registered: ‎08-04-2020

Re: Broad speed drops throughout the day

Hi @msbloomfield


Sorry to hear that. I have tested your line and  there is no fault, speeds are correct and line is stable. There is already open ticket on your account, I will send you results of tests and next step here