Brief loss of Internet connectivity 'just now' ?

[#1]

Hi All
Approx 30mins ago the PPPoA session dropped and restarted but there was no Internet connectivity ~ all "Green lights" on the Router so according to the Router the DSL was up and the Internet "was there".  Waited a few mins and then decided best to reboot so disconnected the session and rebooted the router..............................but still no Internet connectivity
So was phoning PlusNet and whilst listening the auto 'press X etc' it returned to normal service
Did anyone else get this loss and restoration???  I do not recall seeing such a loss with the Router via its "all green" telling me AOK but nothing actually working!
TIA for any feedback

[#2]

it does appear something happened about half an hour ago from the graph below..

[#3]

Ah! if I understand the graph correctly i.e. the extreme RHD end shows a change that affected all gateways..................if so I wonder why on one else seems to have seen the loss of Internet???
Where did you find that graph...............would be good to go have a gander after some more time has passed

[#4]

It happened to me just before 9pm...suddenly my streaming radio stopped and web pages wouldn't load.I waited for a few minutes and it returned to normal...there was no resync and no info in my 582n event log about it either.
I'm on pcl-ag02 gateway if that's any help.   

[#5]

Ah, I'm glad I'm not the only one, it seems a whole bunch went down. And now I appear to have some sort of interleaving on now: http://community.plus.net/forum/index.php/topic,115919.0.html
EDIT: Looking at the page of graphs see the same thing happening to quite a few connections last night: http://community.plus.net/ping-graphs/ some people had blips, some people had whole periods of outage and some people had ping increases afterwards like me, indicating interleaving increase/enablement.

Quote from: Routefinder

Where did you find that graph...............would be good to go have a gander after some more time has passed

http://www.plus.net/support/service/network_performance/broadband_bandwidth_usage.shtml
Looks like ptn-ag02 sharted and never recovered....

[#6]

I'm bumping this as what seems to be a serious fault last night is being completely ignored by the staff on here o_O

[#7]

Not ignored, just not got to yet
We had a line card fail in one of our gateways which caused a bunch of people to disconnect.  We've got debug and have sent it across to the vendor to have a look at.

[#8]

Looking at the graph posted, you can see that the vast majority of customers reconnected instantly. This would have been a drop on the PPP side due to one of our gateways dropping a line card (PTN-AG02). This was followed by maintenance on our suppliers network at around 3am.
This shouldn't have change the characteristics of the line as it wouldn't have caused a loss of sync.

[#9]

It shouldn't have, but it seems it did last night, maybe a bunch of people getting disconnected and reconnecting overloaded something, leaving stale connections too. It seems there was a spike in connections on the above graph before it dipped again.

[#10]

To me it looks like the Gateway died just after 2200 and came back on line ~0300.
A belated Service Status might not be a bad idea, might save threads and calls to CSC

[#11]

If we were going to post one, it should have been done last night really. The majority of customers were straight back online.

[#12]

Don't disagree, and how many times have we commented before about that 

[#13]

For the record following my manual discon and reboot I am now on PTN-AG01, I had a note somewhere what the Gateway was from the last reconnection but cannot find it.
As for the card change and vendor intervention I can see no sign that the session was dropped again following what I did as described above.  Just glad "we" are (mostly???) all back online AOK