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Bradband slower after contract renewal.

Citizen
Newbie
Posts: 2
Registered: ‎19-04-2023

Bradband slower after contract renewal.

As soon as I renewed my contract last Monday I notice my internet was a bit slow, I have been getting constant resets from the router and my speeds are a quarter of what they usually are(5mb), some times they are just 1.5 mb.

 

Is there something wrong with the line or is is because I am now paying less, the contract confirmation says it would stay the same but since the renewal it has been awful.

 

 

3 REPLIES 3
jab1
Legend
Posts: 16,563
Thanks: 5,205
Fixes: 244
Registered: ‎24-02-2012

Re: Bradband slower after contract renewal.

@Citizen Welcome to the forums.

It sounds very much like you have a problem - most likely not in your home/office environment, but more likely in the BT/OR network.

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

John
Citizen
Newbie
Posts: 2
Registered: ‎19-04-2023

Re: Bradband slower after contract renewal.

I don't have a phone.

jab1
Legend
Posts: 16,563
Thanks: 5,205
Fixes: 244
Registered: ‎24-02-2012

Re: Bradband slower after contract renewal.

Unfortunate - a cheap corded handset is an essential tool whilst you are on a copper-based system. In that case, I suggest you you use the broadband link above.

John