Bot didn't recognised my phone number

[#1]

After 20 min w agent I lost the line. Send message PlusNet Diagnistics bot but it said my phone number doesn't match any PlusNet account. I did check my account and its the same number.

My broadband stopped working since todays morning and nothing helps. How bad Sunday it is now. 

Plus I lost the line because my mobile phone provider said I reached £50 cap during this call. Price experience 

[#2]

@slechta Did you use your mobile number in the bot? As far as I know, you should input your land line number.

[#3]

Hey @slechta,

I'm very sorry to hear about your recent experience. I've had a look over your account this evening and I can see that the connection is now back up and running - how are things looking on your end? If you're still having any issues, just let us know and we'll be more than happy to help out