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Boardband slow speed. Now G 992.3. Way to slow now!

KitKite
Dabbler
Posts: 14
Registered: 11-11-2016

Boardband slow speed. Now G 992.3. Way to slow now!

How do I raise a ticket? My Broadband over the last several months has gone up to 8MB. Now 2.8MB. Prior to that had average approx 6.5MB which I always thought was a bit slow since not to far from exchange.

 

Have had a lot of FEC Errors. 

We use to connect with G 992.5.

 

Could someone from PlusNet have a look at our Boardband please. 

Link Information

       
Uptime: 0 days, 3:21:01
DSL Type: ITU-T G.992.3
Bandwidth (Up/Down) [kbps/kbps]: 1,197 / 2,883
Data Transferred (Sent/Received) [MB/MB]: 19.20 / 262.21
Output Power (Up/Down) [dBm]: 12.8 / 0.0
Line Attenuation (Up/Down) [dB]: 22.0 / 37.0
SN Margin (Up/Down) [dB]: 6.7 / 15.9
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 462,279
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0
5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Boardband slow speed. Now G 992.3. Way to slow now!

Our tests aren't showing any particular cause for this.

Can you go through the steps listed here?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
KitKite
Dabbler
Posts: 14
Registered: 11-11-2016

Re: Boardband slow speed. Now G 992.3. Way to slow now!

I have gone through steps listed above. I have replaced the ADSL filter.

Still have slow speed.

Moderator's note by Dick (Strat): Full quote of preceding post removed as per Forum rules

ONeill1
Grafter
Posts: 32
Registered: 19-10-2016

Re: Boardband slow speed. Now G 992.3. Way to slow now!

First I would say do a quiet line test 17070 option 2 and listen for and crackling, hissing or popping on it, if you hear any thing report it has a land line phone.

 

problem for your low sync if your noise margin 15.9 db, default is 6dB.

 

Wait for one of the PN people on here to post your line stats to see if it has any errors or not.

Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Boardband slow speed. Now G 992.3. Way to slow now!

I'd recommend raising a fault here in that case.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
KitKite
Dabbler
Posts: 14
Registered: 11-11-2016

Re: Boardband slow speed. Now G 992.3. Way to slow now!

When I followed the My Broadband is Slow questions it leads to cancellation of the raised ticket. This happens after the question about modem Broadband light being on