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Blue light but no internet

Dan_the_Van
Superuser
Superuser
Posts: 4,243
Thanks: 2,546
Fixes: 124
Registered: ‎25-06-2007

Re: Blue light but no internet

‎26-09-2022 9:45 PM - edited ‎26-09-2022 9:47 PM

Does your password have any special characters? Might be worth a try and change it to, alpha and numeric characters only. 

If this fails to resolve, then this issue is not going to get resolved here unless a staffer comes along, I suggest you follow the advice given previously and raise a call or phone support tomorrow.

Edit: you have been advised your broadband is now active?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Message 16 of 17
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adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,922
Thanks: 868
Fixes: 223
Registered: ‎27-04-2007

Re: Blue light but no internet

‎27-09-2022 3:42 PM

Hi @dbzocchi, I've just checked your account and can see that we activated the service yesterday so it looks to have been a delay to the order, I'm really sorry about that and can see that you're connected now. Please get back in touch if you encounter any problems. - Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Message 17 of 17
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