Billion 8800AXL R2 router SSID password being reset
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Billion 8800AXL R2 router SSID password being reset
24-10-2018 11:00 AM - edited 24-10-2018 11:01 AM
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Re: Billion 8800AXL R2 router SSID password being reset
24-10-2018 1:29 PM
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Hi @ksaro1, we aren't able to reset the SSID password from our side, so I'm unsure what's causing this issue here.
Are you bridging our Plusnet router to the Billion?
Re: Billion 8800AXL R2 router SSID password being reset
24-10-2018 2:55 PM - edited 24-10-2018 3:00 PM
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Btw the Plusnet router is still in its box during the entire process. It's not used at all.
Re: Billion 8800AXL R2 router SSID password being reset
24-10-2018 4:07 PM - edited 24-10-2018 4:10 PM
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Somethings not right here.
Are you saying that the wireless password is changing from it's default to the one that comes with the Plusnet Hub? If so could it be that WPS is working in a way that it picks up the password from devices that were previously connected to your Plusnet Hub? Plusnet have no way of knowing what wireless passwords you choose, which may or may not be the default ones with which the Hub is factory configured.
Try resetting the Billion password then instead of using WPS search for available networks on your devices, select the Billion transmission then manually enter the password.
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Re: Billion 8800AXL R2 router SSID password being reset
24-10-2018 4:17 PM
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Hi @ksaro1,
Thank you for providing that information. If the WPA2 key is changing to the Plusnet router's admin password then it may be the case that your browser is storing the password. Please can you try changing the WPA2 key for your Billion router via a different browser and let us know how it goes?
Re: Billion 8800AXL R2 router SSID password being reset
24-10-2018 4:21 PM
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I have WPS disabled on both frequencies on my 8800AXL.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Billion 8800AXL R2 router SSID password being reset
24-10-2018 4:29 PM
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I am new to Plusnet. When I first tried connecting I used my Billion router but that did not work ( I may have gotten the username incorrect by not adding the @plusdsl.net) so I used the supplied Plusnet router to get the initial connection. I then disconnected the Plusnet router and tried my Billion router again, this time with the correct username. This is when the WP2A password got reset to the Plusnet router's admin password. I hadn't thought about the browser caching it. But now the you mention it, I am sure that is what is happening. I can reset the password fine once the router is configured. I'll just have to remember to use a different browser the next time I need to reconfigure the router. (Unfortunately Billion require this when you install a firmware upgrade)
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