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Billing question - BBYW pro
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- Billing question - BBYW pro
Billing question - BBYW pro
23-08-2009 1:30 PM
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Yesterday (22nd) I changed from BBYW2 to BBYW pro. According to the archived pages here the cost is £19.55/month.
I received two emails yesterday confirming the switch, the first one (see attached jpeg) says the monthly cost is £14.65, the second email gave a link to the latest invoice (17167714) and this gave a gross amount of £20.55 (less my £3 discount for a 12 month contract)
Could someone from PN confirm which is correct please
Paul
I received two emails yesterday confirming the switch, the first one (see attached jpeg) says the monthly cost is £14.65, the second email gave a link to the latest invoice (17167714) and this gave a gross amount of £20.55 (less my £3 discount for a 12 month contract)
Could someone from PN confirm which is correct please
Paul
Message 1 of 6
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Re: Billing question - BBYW pro
23-08-2009 1:51 PM
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Hi,
Your usual price will be £20.55 (Pro plus a £1 domain). However you've got a £3 discount at the moment so it'll be £17.55.
The confirmation email is incorrect, and has quoted your previous product price, we've got a problem open on this at the moment.
Sorry for any confusion caused.
Your usual price will be £20.55 (Pro plus a £1 domain). However you've got a £3 discount at the moment so it'll be £17.55.
The confirmation email is incorrect, and has quoted your previous product price, we've got a problem open on this at the moment.
Sorry for any confusion caused.
Message 2 of 6
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Re: Billing question - BBYW pro
23-08-2009 1:57 PM
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Quote from: Mand Hi,
Your usual price will be £20.55 (Pro plus a £1 domain). However you've got a £3 discount at the moment so it'll be £17.55.
But I don't have a domian, this was cancelled from my account last month - see post from James here http://community.plus.net/forum/index.php/topic,78021.msg630264.html#msg630264
Paul
Message 3 of 6
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Re: Billing question - BBYW pro
24-08-2009 11:36 AM
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Could someone from PN look into this for me please!!
Paul
Paul
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Re: Billing question - BBYW pro
24-08-2009 12:03 PM
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Hi Paul,
It looks like the domain was cancelled, but the "component" wasn't.
I've just destroyed the £1 domain component on your account.
It looks like the domain was cancelled, but the "component" wasn't.
I've just destroyed the £1 domain component on your account.
Message 5 of 6
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Re: Billing question - BBYW pro
24-08-2009 12:37 PM
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Thanks James, lets hope that sorts out the problem for good.
Paul
Paul
Message 6 of 6
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