cancel
Showing results for 
Search instead for 
Did you mean: 

Billing question - BBYW pro

paulgul
Rising Star
Posts: 605
Fixes: 1
Registered: 05-04-2007

Billing question - BBYW pro

Yesterday (22nd) I changed from BBYW2 to BBYW pro. According to the archived pages here the cost is £19.55/month.
I received two emails yesterday confirming the switch, the first one (see attached jpeg) says the monthly cost is £14.65, the second email gave a link to the latest invoice (17167714) and this gave a gross amount of £20.55 (less my £3 discount for a 12 month contract)
Could someone from PN confirm which is correct please
Paul
5 REPLIES
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: Billing question - BBYW pro

Hi,
Your usual price will be £20.55 (Pro plus a £1 domain). However you've got a £3 discount at the moment so it'll be £17.55.
The confirmation email is incorrect, and has quoted your previous product price, we've got a problem open on this at the moment.
Sorry for any confusion caused.
paulgul
Rising Star
Posts: 605
Fixes: 1
Registered: 05-04-2007

Re: Billing question - BBYW pro

Quote from: Mand
Hi,
Your usual price will be £20.55 (Pro plus a £1 domain). However you've got a £3 discount at the moment so it'll be £17.55.

But I don't have a domian, this was cancelled from my account last month - see post from James here http://community.plus.net/forum/index.php/topic,78021.msg630264.html#msg630264
Paul
paulgul
Rising Star
Posts: 605
Fixes: 1
Registered: 05-04-2007

Re: Billing question - BBYW pro

Could someone from PN look into this for me please!!
Paul
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Billing question - BBYW pro

Hi Paul,
It looks like the domain was cancelled, but the "component" wasn't.
I've just destroyed the £1 domain component on your account.
Highlighted
paulgul
Rising Star
Posts: 605
Fixes: 1
Registered: 05-04-2007

Re: Billing question - BBYW pro

Thanks James, lets hope that sorts out the problem for good.
Paul