Billing - Direct Debit

[#1]

Hi,

I've had a message saying that my payment hasn't been able to be taken but I set up a direct debit with my original order and the initial payment went through fine. Now I've been messaged saying my payment is a week overdue when it should be coming out of my account automatically. Please can someone look into this and get back to me as I refuse to sit in a queue for over an hour to get through to customer services as is the norm every time I have need to call (which is a lot considering I've only been with Plusnet since the beginning of November)

Thanks

Liam

[#2]

Hi @LiamRS24,

Thanks for getting in touch.

I'm sorry that there has been confusion about your payment, I appreciate you'd like to avoid calling us about this.

I've looked into your query and have responded here.

Let us know if you need anything further.

Thanks - LF