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Bill/payment after service cancelled

Posts: 8
Registered: ‎12-09-2018

Bill/payment after service cancelled


I cancelled my ADSL broadband service which terminated on 10 April.  My normal billing date is the 10th of the month.  I received no bill on 10 April (last bill was 10 March) and so assumed that the account was all clear.  Yesterday I received a new bill for 1 days service.  However, because I had no bill in April and therefore assumed the account was clear I cancelled the Direct Debit.  As I am no longer a customer I have limited access in the portal and can't find any way now to pay this bill (80p).  I don't fancy sitting on the phone to PlusNet for hours and the online chat is busy.

Any ideas how I clear this 80p?  The bill itself has no details of alternative payment methods.


Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Bill/payment after service cancelled

Hey @pug2791,


Thanks for getting in touch with us.

I am sorry that you are having trouble the final billing on your account and I apologise for the inconvenience caused.

I have checked over your account and as my response includes account specific info I have created a ticket for you. You can view the ticket here.


Thank you.