Bill/payment after service cancelled
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Bill/payment after service cancelled
02-05-2019 9:44 AM
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Hi,
I cancelled my ADSL broadband service which terminated on 10 April. My normal billing date is the 10th of the month. I received no bill on 10 April (last bill was 10 March) and so assumed that the account was all clear. Yesterday I received a new bill for 1 days service. However, because I had no bill in April and therefore assumed the account was clear I cancelled the Direct Debit. As I am no longer a customer I have limited access in the portal and can't find any way now to pay this bill (80p). I don't fancy sitting on the phone to PlusNet for hours and the online chat is busy.
Any ideas how I clear this 80p? The bill itself has no details of alternative payment methods.
Thanks
Re: Bill/payment after service cancelled
02-05-2019 12:20 PM
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Hey @pug2791,
Thanks for getting in touch with us.
I am sorry that you are having trouble the final billing on your account and I apologise for the inconvenience caused.
I have checked over your account and as my response includes account specific info I have created a ticket for you. You can view the ticket here.
Thank you.
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