Big Variations in Download Speed - Suggestions?
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Big Variations in Download Speed - Suggestions?
11-02-2011 8:02 PM
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The Plusnet guys have run quite a few tests with no joy, I've tried replacing the router, I've tried connecting to the test socket, I've tried changing the filters, etc. etc.
Just as an example, the last few tests I've run have come up with:
Today 19:57 1238 kbps (155kB/s)
Today 19:43 6456 kbps (807kB/s)
Today 19:42 4621 kbps (578kB/s)
Today 19:16 896 kbps (112kB/s)
Today 19:11 1060 kbps (133kB/s)
Today 19:08 4464 kbps (558kB/s)
Today 19:05 2135 kbps (267kB/s)
Today 19:02 1360 kbps (170kB/s)
I don't know - maybe this is just what broadband speeds are like around rush hour? Any thoughts very welcome, especially from one of you top techy types (of which I am most definitely not one!)
Re: Big Variations in Download Speed - Suggestions?
11-02-2011 8:25 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Big Variations in Download Speed - Suggestions?
11-02-2011 8:36 PM
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Had a look at this and it appears to my untutored eye to be okay?
For what it's worth, BT Speedtest gives the following:
Download speed achieved during the test was - 1039 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8000 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps
Think they're working from a different definition of "acceptable" to me.
Re: Big Variations in Download Speed - Suggestions?
14-02-2011 12:09 PM
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Are you conducting the tests wireless or wired? Wireless could cause those fluctuations. Are there any other computers on your network? I would imagine if it was down to contention then you would see a more consistent slow speed during peak hours. It could be something in the background using bandwidth as you're conducting the tests. Maybe try a bandwidth monitor such as this one to see if anything else is going on.
Jojo:)
Re: Big Variations in Download Speed - Suggestions?
14-02-2011 12:20 PM
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Some time ago Bob Pullen recommended NetWorX - it's far easier to set up and use.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Big Variations in Download Speed - Suggestions?
14-02-2011 2:12 PM
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Thanks for that. I had a feeling there was another one that was preferable but couldn't remember it. I shall bookmark that one for future reference.
Jojo
Re: Big Variations in Download Speed - Suggestions?
14-02-2011 5:39 PM
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I've been testing the connection both wireless and wired (my desktop is wired and I've been trying it wireless on a laptop).
All Saturday, speeds around the 6mb mark, then...
Today 17:25 1751 kbps (219kB/s)
Today 17:23 1985 kbps (248kB/s)
Today 17:19 1788 kbps (224kB/s)
Today 17:13 1970 kbps (246kB/s)
Today 14:54 5953 kbps (744kB/s)
Today 13:44 6007 kbps (751kB/s)
Yesterday 18:51 2247 kbps (281kB/s)
Yesterday 18:50 2254 kbps (282kB/s)
Yesterday 18:36 3540 kbps (443kB/s)
Yesterday 18:30 1113 kbps (139kB/s)
Yesterday 18:23 2135 kbps (267kB/s)
Saturday 19:52 5422 kbps (678kB/s)
Saturday 19:28 5937 kbps (742kB/s)
Saturday 18:40 5867 kbps (733kB/s)
Saturday 18:13 5956 kbps (745kB/s)
Saturday 17:58 5972 kbps (747kB/s)
Saturday 17:42 5990 kbps (749kB/s)
Saturday 16:15 5906 kbps (738kB/s)
I'm no computer whizz but that ain't right.
Re: Big Variations in Download Speed - Suggestions?
14-02-2011 5:52 PM
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If you have multiple PCs you'll need to check them all.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Big Variations in Download Speed - Suggestions?
14-02-2011 8:14 PM
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Well, there doesn't appear to be anything using my internet connection that oughtn't to be (the graph just flatlines when I'm not browsing).
So if it's not that and yet here I am again at peak time with speeds about a 5th of what they should be......
My limited knowledge showing through here but given the time thing, doesn't it sort of have to be either a traffic management or exchange thing?
ETA: Only have the one PC so no confusion there.
Re: Big Variations in Download Speed - Suggestions?
15-02-2011 9:08 AM
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Definitely something amiss there. Have a look here for some tips. If they don't help then there's an option further down the page to raise a fault.
Jojo
Re: Big Variations in Download Speed - Suggestions?
15-02-2011 11:36 AM
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Very frustrating.
Re: Big Variations in Download Speed - Suggestions?
16-02-2011 8:28 AM
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In order for us to gather evidence for this you need to do some speed tests with the BT speed tester during the times it's ok and the times it's not, as we have access to these results and if need be can refer our supplier to them.
Jojo
Re: Big Variations in Download Speed - Suggestions?
16-02-2011 9:52 PM
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Here's one during the problematic peak time (8.30pm).......
Download speed achieved during the test was - 779 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps
Re: Big Variations in Download Speed - Suggestions?
16-02-2011 10:31 PM
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Download speed achieved during the test was - 2616 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps
Re: Big Variations in Download Speed - Suggestions?
17-02-2011 9:54 AM
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That's great. When the faults team pick this up it will really help.
Jojo
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- Re: Big Variations in Download Speed - Suggestions...