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Below 1

jfaux
Dabbler
Posts: 10
Registered: ‎02-01-2015

Below 1

Internet speed is below 1.
whats the excuse this time? wrong type of leaves on the line? different type of snow?
8 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Below 1

Hi jfaux,
Are you operating on wired or wireless?
A quick check doesn't indicate much issue. Are you ok to run a test here: http://speedtest.btwholesale.com/ on a wired connection and let us know your results?
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
jfaux
Dabbler
Posts: 10
Registered: ‎02-01-2015

Re: Below 1

already done that
download speed 0.86
as im out of contract ive just gone back to BT. So no need to reply with the usual rubbish.


MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Below 1

I'm presuming that BT will place an order soon in that case, but for the final couple of weeks it'd be good to identify the problem in case it rolls over to them.
I've just noticed that your connection is consuming a high amount of usage per month, are there any other devices in use whilst running the speed test? It seems that you're syncing at about 21mb from our end.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Community Veteran
Posts: 1,584
Thanks: 272
Fixes: 33
Registered: ‎13-08-2015

Re: Below 1

That was pointed out to him on his original posts back in January last year, however it appears that he chose not to investigate the cause.
Plusnet Help Team
Plusnet Help Team
Posts: 4,359
Thanks: 973
Fixes: 186
Registered: ‎25-03-2015

Re: Below 1

The usage breakdown for today shows there has been a lot used, especially over the past few hours.
<img src="http://ccgi.jbraud.plus.com/images/1459522856-56fe8d28c9061.png" />
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: ‎11-08-2007

Re: Below 1

Doing some maths,  taking the hour interval where the maximum GB was downloaded as an example, 7.37GB at 14:00.
(7.37GB used-in-an-hour * 8 bits-in-a-byte) / 60 minutes-per-hour / 60 seconds-per-minute = 16377778 bps download speed.
An average 16.37Mbps download speed is consistent with the line syncing at 21Mbps.
Crazy
To perform a speed test with a result less than 1Mbps, there must be multiple downloads running, or the upload is also being saturated.
Crazy
etdsaunders
Pro
Posts: 235
Thanks: 31
Fixes: 7
Registered: ‎21-02-2016

Re: Below 1

So going by the information, when he moves over to BT and downloads and runs a speed test it'll be 21Mbps?
He's going to have the same problem, only way to fix this is move away from ADSL!
Raspberry Pi enthusiast!
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Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Below 1

That's certainly what it looks like  Sad