Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Bandwidth
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Bandwidth
Bandwidth
09-07-2008 6:40 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
I recenctly used my 30gb usage allowance and noticed the massive speed drop so I decided to upgrade to 32gb yesterday but noticed that the speed didn't change.
I checked my overall usage on Plusnet and it stands at 30.48 so I can't see what the problem is?
Any help appreciated.
Jon
I recenctly used my 30gb usage allowance and noticed the massive speed drop so I decided to upgrade to 32gb yesterday but noticed that the speed didn't change.
I checked my overall usage on Plusnet and it stands at 30.48 so I can't see what the problem is?
Any help appreciated.
Jon
Message 1 of 5
(926 Views)
4 REPLIES 4
Not applicable
Re: Bandwidth
09-07-2008 7:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I suppose it could be a delay in the system somewhere which has failed to move you back to the full profile.
Presumably a happy Comms bod will be along shortly on their white steed to fix it.
Presumably a happy Comms bod will be along shortly on their white steed to fix it.
Message 2 of 5
(319 Views)
Re: Bandwidth
09-07-2008 9:25 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hiya Jon,
Have you tried to reboot your router since adding your additional usage?
It shouldn't really be needed but it might help.
If it doesn't then I'll have a word with Dave when he g in at 12 (he can change the Ellacoya service offers and so on).
Have you tried to reboot your router since adding your additional usage?
It shouldn't really be needed but it might help.
If it doesn't then I'll have a word with Dave when he g in at 12 (he can change the Ellacoya service offers and so on).
Message 3 of 5
(319 Views)
Re: Bandwidth
10-07-2008 12:38 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hey,
Didn't get chance to reboot the router until this evening.
I tried the reboot which didn't have any effect.
I also notice that when I view my usage on the plusnet website it still shows as 30gb when it should be 32gb?
hope this can be resolved soon. Thanks
Didn't get chance to reboot the router until this evening.
I tried the reboot which didn't have any effect.
I also notice that when I view my usage on the plusnet website it still shows as 30gb when it should be 32gb?
hope this can be resolved soon. Thanks
Message 4 of 5
(319 Views)
Re: Bandwidth
10-07-2008 9:40 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: jonnybennett Hi,
I recenctly used my 30gb usage allowance and noticed the massive speed drop so I decided to upgrade to 32gb yesterday but noticed that the speed didn't change.
There's no upgrade request visible on your account. This is why VMBU still shows your included usage as 30GB and aslo explains why you're still restricted.
You've two options.
1.) Change from fixed to flex. This will lift the speed restriction and charge you ad-hoc at £1/additional GB. When you're next due to be billed you will be charged your usual 30GB subscription + the cost of any additional bandwidth you have used this month.
2.) Upgrade your included bandwidth to a higher amount e.g. 32GB. This will lift the speed restriction and you will be charged an extra £1.50 on your next billing date + £21.49 for another 32GB next month.
Hope that helps. You should be able to action either of the above via the website, however if you'd like me to do this for you then let me know.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Message 5 of 5
(319 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page