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Bandwidth UP Capped at 443kbps with SNR of 32.6dB

SoFarSoGood
Rising Star
Posts: 95
Thanks: 2
Fixes: 3
Registered: 30-03-2013

Bandwidth UP Capped at 443kbps with SNR of 32.6dB

Hi all
Only joined yesterday and would appreciate your help/comments on the following:-
1) My Bandwidth UP appears to be capped at 443kbps with a SNR of 32.6dB.
Is it possible to uncap it and how do I go about this please?
2) Output Power DOWN appears to be 0.0 dBm.
Is this correct/ok or does something need to be changed?
3) With my previous ISP I was on Fastpath.
Do I need to wait until the end of the line-training period to request a change to Fastpath?
If so, can I request the change via this forum?
I hope I have posted in the correct section and thank you for your help.

5 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Bandwidth UP Capped at 443kbps with SNR of 32.6dB

Raise a ticket asking for it to be uncapped which will probably be quicker given the Easter weekend
Output power is a router reporting foible and should be ignored
SoFarSoGood
Rising Star
Posts: 95
Thanks: 2
Fixes: 3
Registered: 30-03-2013

Re: Bandwidth UP Capped at 443kbps with SNR of 32.6dB

Quote from: Oldjim
Raise a ticket asking for it to be uncapped which will probably be quicker given the Easter weekend
Output power is a router reporting foible and should be ignored

Hi Jim
Thanks for your reply.
Silly question but, how do I raise a ticket?
Could you point me to a link as I could not see how to do this when I looked yesterday.
Mattz0r
Rising Star
Posts: 620
Fixes: 1
Registered: 21-07-2010

Re: Bandwidth UP Capped at 443kbps with SNR of 32.6dB

Hey there SoFarSoGood,
I've saved you the trouble Cheesy
The order to uncap your upload speed has been placed, due to complete on 03/04/13
In future reference: http://contactus.plus.net - Log-in, then select the correct section to raise your ticket to, and away you go!
Regards,
Matt
SoFarSoGood
Rising Star
Posts: 95
Thanks: 2
Fixes: 3
Registered: 30-03-2013

Re: Bandwidth UP Capped at 443kbps with SNR of 32.6dB

Hi Matt
That's amazing service, particularly as it's Easter Sunday.
Very much appreciated and thanks for the link.
dick:quote
Mattz0r
Rising Star
Posts: 620
Fixes: 1
Registered: 21-07-2010

Re: Bandwidth UP Capped at 443kbps with SNR of 32.6dB

You're very welcome Smiley
We aim to please Wink
Enjoy the rest of your day =]
Matt