Banded Profile - How should it work?
HI itsme,
1. Couldn't really say when it would be removed automatically but having checked I see it is banded and you can request to have this removed if you raise a speed ticket on your account.
2. 21CN is a new beast and as yet at times untamed
1. Couldn't really say when it would be removed automatically but having checked I see it is banded and you can request to have this removed if you raise a speed ticket on your account.
2. 21CN is a new beast and as yet at times untamed
Untrained? not toilet trained / housetrained /
single point line management :
line noise ==>
disconnects ==>
errors ==>
speed variability ==>
[ ...many classes of line problem ... ] ==>
==> Whack on 12-15dBSNRM, and or line banding, reducing speed by (
), put line profile down accordingly,
== leave customer to stew for 7-10 - ( ) days / ( ???months??? ),
== trouble seems, Hysterisis curve of - reacting within 10 seconds to a transient (perceived) issue,
== no roll back from fault condition for days / weeks in some (???many???), instances.
fleeting seconds of issue in many cases leading to weeks of line slowdown.
<Joanne>" new Untamed Beast" ,
<Joanne."This said, we are unlikely to spot these issues without the customer's intervention."
<Joanne>"I'm sure you are understand why bandings are placed but we are not aware of these until we check them. Normally we only do this once a customer raises a query. From our experience we rarely see these removed automatically, but we can request for their removal, as I will do in this case. This said, we are unlikely to spot these issues without the customer's intevention." Thank-you for your your support, Joanne
AAaargh.. PN could demonstrate pro-active approach- with supplier, on this miserable cause, customers are not expected to become tech savvy each time Robo line management gets upset <edited for inappropriate ue of top line of the keyboard characters>.
<itsme> way to go prob.
<MrW> i'd high hopes for that trial too. Any chance <Dave>?
Toby
single point line management :
line noise ==>
disconnects ==>
errors ==>
speed variability ==>
[ ...many classes of line problem ... ] ==>
==> Whack on 12-15dBSNRM, and or line banding, reducing speed by (
), put line profile down accordingly,== leave customer to stew for 7-10 - (
) days / ( ???months??? ), == trouble seems, Hysterisis curve of - reacting within 10 seconds to a transient (perceived) issue,
== no roll back from fault condition for days / weeks in some (???many???), instances.
fleeting seconds of issue in many cases leading to weeks of line slowdown.
<Joanne>" new Untamed Beast" ,
<Joanne."This said, we are unlikely to spot these issues without the customer's intervention."
<Joanne>"I'm sure you are understand why bandings are placed but we are not aware of these until we check them. Normally we only do this once a customer raises a query. From our experience we rarely see these removed automatically, but we can request for their removal, as I will do in this case. This said, we are unlikely to spot these issues without the customer's intevention." Thank-you for your your support, Joanne
AAaargh.. PN could demonstrate pro-active approach- with supplier, on this miserable cause, customers are not expected to become tech savvy each time Robo line management gets upset <edited for inappropriate ue of top line of the keyboard characters>.
<itsme> way to go prob.
<MrW> i'd high hopes for that trial too. Any chance <Dave>?
Toby
Hi itsme,
1. The banding wasn't removed, as before they do it the line has to be monitored to see if there is anything happening that would cause it to be re-banded. I've been informed that there is an intermittent fault on the line which is hampering any attempt to have it removed. So, I think you will have to do some intermittent checks
http://www.plus.net/support/broadband/bbfaults/droppingconnection.shtml
and raise a fault after you have completed them.
2. Every week or two we send our suppliers what is called a Service Delivery Review, so the answer to that is yes. That is why we should be able to control the DLM, for example, later in the year, because of constant feedback about this from our customers.
Jojo
1. The banding wasn't removed, as before they do it the line has to be monitored to see if there is anything happening that would cause it to be re-banded. I've been informed that there is an intermittent fault on the line which is hampering any attempt to have it removed. So, I think you will have to do some intermittent checks
http://www.plus.net/support/broadband/bbfaults/droppingconnection.shtml
and raise a fault after you have completed them.
2. Every week or two we send our suppliers what is called a Service Delivery Review, so the answer to that is yes. That is why we should be able to control the DLM, for example, later in the year, because of constant feedback about this from our customers.
Jojo
Hi itsme,
I may have misinterpreted what my faults colleague told me. I've just been checking with him and it's because of the intermittentcy that the banding has been placed; and it has been stable since. I am raising a fault for you to try to get to the bottom of why you are dropping connection above a certain rate and hopefully we can get some answers. I'm sorry if I'm stating the obvious but, at this point I need you to be in the test/master socket and have tried at least 2 filters.
Jojo
I may have misinterpreted what my faults colleague told me. I've just been checking with him and it's because of the intermittentcy that the banding has been placed; and it has been stable since. I am raising a fault for you to try to get to the bottom of why you are dropping connection above a certain rate and hopefully we can get some answers. I'm sorry if I'm stating the obvious but, at this point I need you to be in the test/master socket and have tried at least 2 filters.
Jojo
Hi itsme,
Just need to know if you're still on XP and what make/model your router is before I do that.
Jojo
Just need to know if you're still on XP and what make/model your router is before I do that.
Jojo