Banded Line
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Banded Line
29-12-2020 11:36 AM
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Had this problem a couple of years back
Broadband speed has been dropping considerably recently, from 10Mbps down to 0.5Mbps and doesn't go back up
There have been power outages recently that have cause the router to be reset / disconnected repeatedly and may have caused the line to be banded
"Checking the connection from this side I can see the automated line management has banded your download speed. I have now reset the line for you to removing the banding while you are plugged in to the test socket."
This is what was done last time I had this problem and it seemingly fixed it for a few years
Any help would be appreciated
Thanks
Re: Banded Line
31-12-2020 11:26 AM
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So any help?
Done all the usual tests (Quiet line etc.) and the router has been on and connected for a few days now with no disconnections but the speed has actually dropped since the last post down to below 0.5Mbps now
Re: Banded Line
31-12-2020 11:45 AM
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Together with our network partners at Openreach we will try to provide you with the best speeds possible. If you feel this is not the case, please raise your speed fault online at faults.plus.net
Re: Banded Line
31-12-2020 12:13 PM
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Before I go raise a fault ticket
Is it possible to check if the line is banded?
https://community.plus.net/t5/ADSL-Broadband/Super-Slow-Speed/m-p/1634650#M331714
Last time I had this exact same problem you (Plusnet) were able to fix it more or less straight away after checking the line?
Re: Banded Line
31-12-2020 1:38 PM
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Ok now the connection has reset itself (must have been externally as the router was untouched)
Internet is now running at 592 Kbps.......
and the noise margin has shot up
8. Noise margin: | 7.3 / 20.0 |
9. Line attenuation: | 19.8 / 39.3 |
10. Signal attenuation: | 19.8 / 34.4 |
Again, this is the exact same thing that happened last time in the previous thread I linked above
Re: Banded Line
31-12-2020 3:09 PM
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Well now my connection is resetting constantly, 4 times in the last hour
Speed is at around 1Mbps or lower
8. Noise margin: | 15.9 / 18.8 |
9. Line attenuation: | 20.3 / 40.2 |
10. Signal attenuation: | 20.3 / 36.2 |
Re: Banded Line
31-12-2020 3:10 PM
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Re: Banded Line
31-12-2020 3:24 PM
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Already have done
just posting to see if they are able to fix it from here like they did last time
Re: Banded Line
31-12-2020 3:26 PM
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Probably not, as they don't seem to have any Help Team staff actually on site, which I suspect they need.
Re: Banded Line
01-01-2021 11:09 AM
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So just going to add it here so I have a record of it
Ever since I posted this thread the connection is now resetting every 3-4 hours
Speed always ends up around 1Mbps or lower and the Noise Margin / Line & Signal attenuation are constantly fluctuating (mostly towards the negative)
(current stats)
8. Noise margin: | 21.6 / 29.6 |
9. Line attenuation: | 20.8 / 41.2 |
10. Signal attenuation: | 20.8 / 37.0 |
Re: Banded Line
01-01-2021 11:51 AM
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@Robert88 wrote:
Already have done
just posting to see if they are able to fix it from here like they did last time
Such is not a "fix" unless it follows the correction of a physical fault on the line.
the 20dB SNRM very clearly indicates that there is something causing the DLM to aggressively manage the line. A reset would be a nugatory action, for without addressing the reason for the DLM's aggressive management, then line would very quickly be banded again.
As requested by @Gandalf please follow the faults process.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Banded Line
01-01-2021 12:28 PM
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Already going through the faults process just waiting for a reply
I'll add that my connection has been pretty much perfect for the last 2 years since the last time this happened (line was banded then unbanded)
"Checking the connection from this side I can see the automated line management has banded your download speed. I have now reset the line for you to removing the banding while you are plugged in to the test socket. As you have mentioned, please let us know how it goes after a couple of days."
The only reason I'm posting here is that last time they fixed it from here much faster than waiting for a response on the fault report
Re: Banded Line
01-01-2021 12:49 PM
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In the absence of a clear history to the previous incident it is not possible to affirm or question if the previous action in isolation was the resolution to the issue. Doing a line reset costs money and therefore ought not to be done prior to following the fault elimination process.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Banded Line
01-01-2021 5:52 PM
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@Townman wrote:
Doing a line reset costs money
No it doesn't, at least in the sense that there's no line reset fee that needs to be paid each time one is done.
Re: Banded Line
01-01-2021 8:18 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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