Bad or not?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Bad or not?
Bad or not?
12-07-2010 6:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Bad or not?
12-07-2010 6:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Do you have a modern master socket.
If so can you plug the router into the test socket with nothing else connected and report the stats - noise margin, speed, attenuation
Re: Bad or not?
12-07-2010 6:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'll try it and see what happens. In the past, it has always come back as no obvious problems, but then we'll see
How long is best to leave it in for?
jim:quote
Re: Bad or not?
12-07-2010 6:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Can you also advise which exchange you are on (aluminium cabling can cause all sorts of problems)
Re: Bad or not?
12-07-2010 6:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Bad or not?
12-07-2010 6:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Bad or not?
12-07-2010 10:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Bad or not?
12-07-2010 10:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Bad or not?
12-07-2010 10:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
When you removed the lower faceplate I assume that there were wires attached to it and all your other sockets were dead,
If the above is correct then you are in the unfortunate position where the low speeds are caused by the wiring between you and the exchange and BT Openreach won't do anything about it
Re: Bad or not?
12-07-2010 10:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for taking the time to have a look though
Re: Bad or not?
12-07-2010 10:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
There is no generally accessible database covering this so I tend to use the Google advanced search starting with the exchange to see if anyone is complaining about it.
This usually picks up exchanges where there are known problems and if there are whether BT are doing (or being pressurised to do) anything about it.
It obviously doesn't cover where there is a small amount of aluminium used but usually picks up widespread problems such as in the exchanges in Milton Keynes.
Given that the OP's exchange isn't in a new town it is likely that most of the wiring is fairly old copper rather than aluminium
Re: Bad or not?
12-07-2010 11:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Bad or not?
12-07-2010 11:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Bad or not?
13-07-2010 8:54 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Bad or not?
13-07-2010 9:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The highest target SNR margin is 15dB, yours has been pushed to 17dB by electrical noise. If this noise is sufficient to cause disconnections then this can be investigated by our Faults Team. Your connection has been a little intermittent over the past few days so please leave the router in your test socket and monitor for any disconnections. If there are any, report this to the Faults Team at http://faults.plus.net by answering 'On' for question 7.
If there are no disconnections then we can still investigate this for you as a speed problem, but we may be limited as to the potential solutions. Just fill out the fault checker, answering 'Speed' for question 3.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page