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Bad connection so bad its cannot do a speed test lol

grid1
Newbie
Posts: 4
Registered: 14-03-2008

Bad connection so bad its cannot do a speed test lol

Hi all,
i am currently experiencing slow connection, so slow that when i got to do BT Speed test for plusnet result it times out. its anything from 40k to 80k, about 6 days ago it was 2.6mb i have rebooted/reset my router dg843g netgear, but still no change in speed, i have had this problem before and it was solved by someone at the exchange. Shocked
4 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Bad connection so bad its cannot do a speed test lol

You are currently restricted to 128k due to reaching your usage allowance. Broadband Plus has a 4GB peak time allowance as outlined on this page. You could have a look at our current packages and see if any of them are more suited to your usage patterns, they have a different peak time (8am-midnight) but come with more base usage and also offer the ability to add more usage as you need it.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
grid1
Newbie
Posts: 4
Registered: 14-03-2008

Re: Bad connection so bad its cannot do a speed test lol

hi both, i have not recieved any email, i signed up with plusnet about 4 yrs ago and i have downloaded alot more than this and never had a problem with this b4, this the first i have heard of this, and no i have not recieved an email. 4gb allowance is dismal,  i just  refered someone today to plusnet cos of downloads, so i will have to tell him not to bother now after this .
Community Veteran
Posts: 26,543
Thanks: 788
Fixes: 9
Registered: 10-04-2007

Re: Bad connection so bad its cannot do a speed test lol

Why not swap to BBYW option 2 which costs £14.99 and has a 8GB allowance? (just watch out for the different peak time hours)
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Bad connection so bad its cannot do a speed test lol

It is true for our current broadband products, that they do not carry any set usage allowances during off peak times of the day.  However, Broadband Plus carries a loose limit on off peak downloads of 50GB.
Grid1 - I'd certainly have a look at our Option 2 package.
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