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Bad certificate error

rpaco
Hooked
Posts: 8
Registered: 23-11-2007

Bad certificate error

Yesterday I received an email re the new mobile SIM only service, clicked to sign up, got this error:

<<comm.plus.net uses an invalid security certificate. The certificate is only valid for the following names: *.msgfocus.com, msgfocus.com Error code: SSL_ERROR_BAD_CERT_DOMAIN>>

Today I cannot access any of the main plusnet site (except this "community" presumably on a different server) nor can I download my email from pop.force9.net via Thunderbird.  All other sites are still accessed as normal. Only plusnet site and mail not wkg via plusnet connection. I have also tried pinging www.plus.net with no result while others give the expected return.

Note: Per Mozzilla troubleshoot ins's  have deleted cert8.db from both Firefox and Thunderbird to re-build, made no diff. Have added exception to Security settings on FFox for portal.plus.net again no difference.

EXCEPT if I use my Blackberry on "Three" as a hotspot, reconnect my laptop via the hotspot then everything is fine, both mail and site accessed as normal.

Note I receive all email on my BBerry via "Three" at least ten mins before it arrives on laptop!!!

Full error text as follows:

<<

comm.plus.net uses an invalid security certificate. The certificate is only valid for the following names: *.msgfocus.com, msgfocus.com Error code: SSL_ERROR_BAD_CERT_DOMAIN

https://comm.plus.net/c/14wUPPYJL00J3CKKYmuuzfHRfO

Unable to communicate securely with peer: requested domain name does not match the server's certificate.

HTTP Strict Transport Security: true
HTTP Public Key Pinning: false

Certificate chain:

-----BEGIN CERTIFICATE-----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-----END CERTIFICATE-----
-----BEGIN CERTIFICATE-----
MIIElDCCA3ygAwIBAgIQAf2j627KdciIQ4tyS8+8kTANBgkqhkiG9w0BAQsFADBh
MQswCQYDVQQGEwJVUzEVMBMGA1UEChMMRGlnaUNlcnQgSW5jMRkwFwYDVQQLExB3
d3cuZGlnaWNlcnQuY29tMSAwHgYDVQQDExdEaWdpQ2VydCBHbG9iYWwgUm9vdCBD
QTAeFw0xMzAzMDgxMjAwMDBaFw0yMzAzMDgxMjAwMDBaME0xCzAJBgNVBAYTAlVT
MRUwEwYDVQQKEwxEaWdpQ2VydCBJbmMxJzAlBgNVBAMTHkRpZ2lDZXJ0IFNIQTIg
U2VjdXJlIFNlcnZlciBDQTCCASIwDQYJKoZIhvcNAQEBBQADggEPADCCAQoCggEB
ANyuWJBNwcQwFZA1W248ghX1LFy949v/cUP6ZCWA1O4Yok3wZtAKc24RmDYXZK83
nf36QYSvx6+M/hpzTc8zl5CilodTgyu5pnVILR1WN3vaMTIa16yrBvSqXUu3R0bd
KpPDkC55gIDvEwRqFDu1m5K+wgdlTvza/P96rtxcflUxDOg5B6TXvi/TC2rSsd9f
/ld0Uzs1gN2ujkSYs58O09rg1/RrKatEp0tYhG2SS4HD2nOLEpdIkARFdRrdNzGX
kujNVA075ME/OV4uuPNcfhCOhkEAjUVmR7ChZc6gqikJTvOX6+guqw9ypzAO+sf0
/RR3w6RbKFfCs/mC/bdFWJsCAwEAAaOCAVowggFWMBIGA1UdEwEB/wQIMAYBAf8C
AQAwDgYDVR0PAQH/BAQDAgGGMDQGCCsGAQUFBwEBBCgwJjAkBggrBgEFBQcwAYYY
aHR0cDovL29jc3AuZGlnaWNlcnQuY29tMHsGA1UdHwR0MHIwN6A1oDOGMWh0dHA6
Ly9jcmwzLmRpZ2ljZXJ0LmNvbS9EaWdpQ2VydEdsb2JhbFJvb3RDQS5jcmwwN6A1
oDOGMWh0dHA6Ly9jcmw0LmRpZ2ljZXJ0LmNvbS9EaWdpQ2VydEdsb2JhbFJvb3RD
QS5jcmwwPQYDVR0gBDYwNDAyBgRVHSAAMCowKAYIKwYBBQUHAgEWHGh0dHBzOi8v
d3d3LmRpZ2ljZXJ0LmNvbS9DUFMwHQYDVR0OBBYEFA+AYRyCMWHVLyjnjUY4tCzh
xtniMB8GA1UdIwQYMBaAFAPeUDVW0Uy7ZvCj4hsbw5eyPdFVMA0GCSqGSIb3DQEB
CwUAA4IBAQAjPt9L0jFCpbZ+QlwaRMxp0Wi0XUvgBCFsS+JtzLHgl4+mUwnNqipl
5TlPHoOlblyYoiQm5vuh7ZPHLgLGTUq/sELfeNqzqPlt/yGFUzZgTHbO7Djc1lGA
8MXW5dRNJ2Srm8c+cftIl7gzbckTB+6WohsYFfZcTEDts8Ls/3HB40f/1LkAtDdC
2iDJ6m6K7hQGrn2iWZiIqBtvLfTyyRRfJs8sjX7tN8Cp1Tm5gr8ZDOo0rwAhaPit
c+LJMto4JQtV05od8GiG7S5BNO98pVAdvzr508EIDObtHopYJeS4d60tbvVS3bR0
j6tJLp07kzQoH3jOlOrHvdPJbRzeXDLz
-----END CERTIFICATE-----

>>

Any bright ideas please? Note temp email [Removed]

Moderator's note by Mike (Mav): Email address removed from a public forum.

 Oh dear I see this has been moved to the mobile section whereas it is definitely a broadband fault!

Moderator's note by Dick (Strat) Moved to Broadband board as per OPs suggestion..

1 REPLY
rpaco
Hooked
Posts: 8
Registered: 23-11-2007

Re: Bad certificate error

Update.. In desperation since I could not access the plusnet site to report a fault I emailed the old support email address. This worked to my surprise and raised a ticket. Because of the bad cert error and very slow download speed I decided to cold re-boot the modem. (via the concealed button) I then lost the card with the access code and not realising it was also the serial number, took a while to find it. 

After a cold resetting, on reconnection it immediately, on its own, connected with https://www.plus.net/apps/getstarted/-Broadband setup. Or at least it tried to continually. The thing was that the modem had been used by someone else before me, it had attempted to revert to the previous owner now on the wrong phone number. Still I eventually managed to get it back under control. But got no email or site access. By using a hotspot I was eventually able to download my email by which means plusnet support had tried to contact me (after locking me out of it) They had said in their ticket, I had been barred from access to the site because of an attempted 3000 connections to the help service in less than 1 minute. It then suggested I do a factory reset of my modem/router. Well in fact I had already done that and it was the cause of the problem. They have now held the ticket until the 18/12/16.

When I have access again I may try the new SIM though reading the comments here I am dubious.