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Back to Plusnet (from Sky) but router issue

dfstrottersfan
Dabbler
Posts: 15
Registered: 10-01-2008

Back to Plusnet (from Sky) but router issue

Great service in the move back from Sky - whose customer service is abysmal.
I have an issue though - I have two ethernet cables from the Technicolor router -  the shorter one that is connected to the TVs via 2 switches is OK.
The longer one that goes to an office upstairs no longer works , which it did when connected to my previous plusnet router (d-link from memory) and to the Sky router. I have tested it into the switch it was in as well as directly into a PC.
I have my PC and ATA (Vonets dongle)  working via WiFi [previously connected to the switch]  but one laptop that has to function via a wired connection to achieve VPN to work remains to be connected.
My question is; is this a known issue with this router?    I have yet to do the obvious and check the cable - more difficult than it seems!!!!
Thanks Allan
4 REPLIES
Superuser
Superuser
Posts: 6,642
Thanks: 733
Fixes: 52
Registered: 30-07-2007

Re: Back to Plusnet (from Sky) but router issue

You could check there's not a fault on the other ports of the router by connecting your ( working ) short cable to the other ports in turn and checking that your TV's work. If that tests OK then it looks like it's a cable problem.
Community Veteran
Posts: 4,862
Thanks: 126
Fixes: 24
Registered: 14-07-2009

Re: Back to Plusnet (from Sky) but router issue

Quote from: dfstrottersfan
My question is; is this a known issue with this router? 

No.
Is there any chance you set fixed IP addresses on the LAN ports of your devices that don't lie within the address range of the new Plusnet router?
Graham21
Grafter
Posts: 72
Registered: 23-08-2012

Re: Back to Plusnet (from Sky) but router issue

Hi, I haven't come across this before.
Graham
dfstrottersfan
Dabbler
Posts: 15
Registered: 10-01-2008

Re: Back to Plusnet (from Sky) but router issue

It seems to be a fault in a cable that worked OK for 4 years or so , I managed to borrow a really long cable which works, though it is now a hazard negotiating our stairs:-)
Thanks for the suggestions