cancel
Showing results for 
Search instead for 
Did you mean: 

BTw Diagnostic still borked?

FIXED
Apprentice
Grafter
Posts: 614
Registered: 04-11-2008

BTw Diagnostic still borked?

Still can't get the full diagnostics for my plain ADSL 20CN connection obviously still not fixed, is this a Plusnet issue or BTw?

 

https://s14.postimg.org/h5if76vm9/BTw_Test_02_Nov16_...

4 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 183
Thanks: 43
Fixes: 4
Registered: 29-04-2013

Re: BTw Diagnostic still borked?

Fix

Sadly this is BT not recognising the correct details in their own databases.  I'll flag this to them though and try to get them to resolve.  It will take a while (iirc around a month, the last time I tried).

estacado
Dabbler
Posts: 21
Registered: 25-10-2016

Re: BTw Diagnostic still borked?

Wow I've been posting speedtest results to support for three weeks saying they're failing like this ... however this is the first time someone has said this ... typical!

Maybe you could spread this knownledge a bit wider please scrookes as it'd have saved me a lot of wasted time Sad

Apprentice
Grafter
Posts: 614
Registered: 04-11-2008

Re: BTw Diagnostic still borked?

Now getting the full diagnostic results from the BTw performance test, thanks for your help scrookes  Smiley

 

Edit: added screen shot

Plusnet Staff
Plusnet Staff
Posts: 183
Thanks: 43
Fixes: 4
Registered: 29-04-2013

Re: BTw Diagnostic still borked?

Glad to hear this is working. On a positive note, BT have now identified a problem and are working to fix the speedtester for all customers.

 

Happy to have helped.