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BTW Redirect page

FoolishlyWise
Grafter
Posts: 256
Thanks: 3
Registered: 16-02-2010

BTW Redirect page

Afternoon guys, Im getting redirected to some sort of redirect page when I tried accessing facebook (before, this was happening when i was trying to connect to google) from BT Wholesale. Anyone know why this is happening? Screenshot of page attached.
Cheers
14 REPLIES
houlton23
Grafter
Posts: 268
Registered: 22-05-2011

Re: BTW Redirect page

Assuming this only happens on Facebook, This is probably left over from the maintenance last night and I would suggest you should clear your DNS and Browser Cache to clear the problem.
Start -> Run -> cmd -> ipconfig /flushdns
Then restart your browser, and computer too if just the browser doesn't fix it.
Alex Smiley
penguin
Newbie
Posts: 9
Registered: 13-09-2011

Re: BTW Redirect page

Actually I've been having a similar issue. It seems to affect only certain websites. Often the way to clear it is to reset the router (resetting the sync with the exchange).
This happened a lot when we first joined PN, but it hasn't happened for a while. Then last week it came back with a vengeance. Any ideas on what might be causing this? (Flushing the DNS doesn't seem to have resolved the problem).
Thanks
FoolishlyWise
Grafter
Posts: 256
Thanks: 3
Registered: 16-02-2010

Re: BTW Redirect page

Quote from: houlton23
Assuming this only happens on Facebook, This is probably left over from the maintenance last night and I would suggest you should clear your DNS and Browser Cache to clear the problem.
Start -> Run -> cmd -> ipconfig /flushdns
Then restart your browser, and computer too if just the browser doesn't fix it.
Alex Smiley

You are a legend. Thank you so much!
@Penguin, Have you tried reporting it as a fault? Could be BTW not liking your IP address, so the resync sorting that.
Oxslow
Grafter
Posts: 53
Registered: 09-08-2007

keep on gettting redirected to here http://62.6.38.125/index.html

Ever since the down time last week intermittently I keep on getting redirected here http://62.6.38.125/index.html Where it says about BT Wholesale having trouble connecting to my ISP. Do I need to raise a ticket and is anybody else still having problems?
Moderator
Moderator
Posts: 25,991
Thanks: 1,239
Fixes: 50
Registered: 14-04-2007

Re: BTW Redirect page

Have a read above.

Customer and Forum Moderator.

penguin
Newbie
Posts: 9
Registered: 13-09-2011

Re: BTW Redirect page

It went away for a couple of days but it's happening now again. I think I'll file a fault and see what PN say.
It got so bad at one point that I couldn't even load the PN Usertool to identify which gateway we are connected to! Thank goodness I can VPN in to Uni!
Gosh a minute ago it was so poor I couldn't event VPN in- this is bad!
grhm
Dabbler
Posts: 13
Registered: 02-09-2011

Re: BTW Redirect page

Yes, having the same problems here - been happening on and off for a week - resynched don't know how many times but keeps coming back.
Oxslow
Grafter
Posts: 53
Registered: 09-08-2007

Re: BTW Redirect page

When I try this it does work but it is only a temp fix.
Start -> Run -> cmd -> ipconfig /flushdns
I think I am going to have to post a ticket.
Oxslow
Grafter
Posts: 53
Registered: 09-08-2007

Re: BTW Redirect page

Great I can't even raise a ticket. The broadband fault checker is not working and it tells me to contact the support team.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: BTW Redirect page

Hi guys,
I'd suggest setting your DNS in the router manually, this has resolved that issue before.
Jojo Smiley
Oxslow
Grafter
Posts: 53
Registered: 09-08-2007

Re: BTW Redirect page

Are these the right ones?
212.159.13.49
212.159.13.50
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: BTW Redirect page

Yes,
Or you can use
212.159.6.9
212.159.6.10
Smiley
Oxslow
Grafter
Posts: 53
Registered: 09-08-2007

Re: BTW Redirect page

I will stick to the ones I am using as that has fixed the problem for me. Thanks Jojo.
penguin
Newbie
Posts: 9
Registered: 13-09-2011

Re: BTW Redirect page

Yes my support ticket got updated saying to point to PN's DNS servers. It seems to have been behaving itself so far. Fingers crossed!
Ps I love how it's blamed on BT's OR modem and BT's DNS server !  Tongue