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BT engineer

NorthEasterner
Aspiring Pro
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Registered: 25-09-2012

BT engineer

Plusnet said that the engineer would be doing work with cabling at exchange for my broadband nd phone.
The service shud be up nd running by 30th May. And no engineer visit required, hence that the bT copper cable coming from the ground needs to be connected to my telephone sockets with probably an External NTE as there are no master sockets in the house and that there are 2 normal sockets, one connects to the other.
Any ideas hopefully a Plusnet genie can help?
We are frustrated without BB and phone.
Jamie
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
20 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
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Registered: 13-07-2012

Re: BT engineer

Hi Jamie,
I've just taken a look at your house move progress and I can see that  we are now waiting for the exchange and cabling work to complete on 30/05/2013 before finding out the next stage. We'll keep you updated on the progress.
NorthEasterner
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Re: BT engineer

So I'll assume that we will NOT be connected for 30th May.  Sad
The advisor on phone said it will all be complete on 30th June May and Internet would be up
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
Community Veteran
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Registered: 31-08-2007

Re: BT engineer

There's plenty of time until the 30th June  Wink
NorthEasterner
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Re: BT engineer

Corrected to May
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
NorthEasterner
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Re: BT engineer

Because i'm not connected to internet, i'm basically living of mobile 3G broadband which is slow!

Please get my Plusnet internet connection sorted please!
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Plusnet Help Team
Plusnet Help Team
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Registered: 27-04-2007

Re: BT engineer

Hi JamieDanjoux,
I've just looked into this and the issue, sorry for the inconvenience, the issue is due to be fixed along with the cabling work on the 30th as part of the provisioning work.
I'm sorry if this has left you high and dry in the meantime, we will of course make sure you get a goodwill gesture when the issue has been fixed.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
NorthEasterner
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Re: BT engineer

It's the 30th today, what's going to happen next?Huh
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
Plusnet Help Team
Plusnet Help Team
Posts: 12,776
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Registered: 27-04-2007

Re: BT engineer

Quote
It's the 30th today

You're not wrong Wink
In all seriousness work is still due to go ahead today I've just confirmed that and there's also an update on ticket 68597539 for you.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
NorthEasterner
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Re: BT engineer

Just as I guessed, NO ENGINEER TURN UP!!!!
I am getting physically sick about this!!
Please get an engineer out ASAP!!
Best regards
Jamie
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
NorthEasterner
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Re: BT engineer

Is it possible for me to leave Plusnet, because they are not providing a sufficient service I require?  And also it is before activation date so I shouldn't be charged to leave PN.
I feel quite isolated as you keep betraying me as you say something and don't abide to it.
Jamie
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
Community Veteran
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Registered: 31-08-2007

Re: BT engineer

Don't  forget that whichever CP/ISP you are with Openreach still have to do whatever work is required. So whilst Openreach have clearly let you (and Plusnet) down, what would you hope to gain? I suggest that in this situation you will gain nothing, and in fact will invite a whole load of other problems, IMHO of course.
Community Veteran
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Re: BT engineer

Agreed, I'm sure that Plusnet are doing as much as any other CP would, it's entirely down to Openreach to get the job done.  It must be really frustrating but no other provider would be able to make things happen any quicker.  Cancelling one provider and moving to another may simply add to the delays.  You are, unfortunately, in the hands of what is effectively a monopoly that is not directly answerable to any end user.
Genuinely hope you get things moving soon.
Call me 'w23'
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Nyxanna
Grafter
Posts: 46
Registered: 16-05-2013

Re: BT engineer

The engineer works for BT and nobody else, not for Plusnet either. No matter what provider you would be with. They all rely on BT engineers except VM so you can stop blaming Plusnet. VM is the only other provider that have their own wires. There is no way at all to hold Plusnet responsible when they have to request information from BT to even answer your questions.
NorthEasterner
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Re: BT engineer

Is there anyway to contact OpenReach?
So I can make a formal complaint to their service NOT Plusnets service.
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