BT Wholesale Speed Test

[#1]

Anyone else getting error message when doing the "Further Diagnostics" test on BT speed test.
I am constantly getting the following:
"Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information."
It has been like this for me for weeks now. I want to find out my IP profile. I know what it is with PNet but on occasions in the past there has been a mismatch and PNet have had to change mine to match BT's.

[#2]

Hi jjaycee1,
I'm not aware of a problem with the speed tester site, but I can confirm that your BT bRAS profile is 2000k.  You are syncing at 3104k so I'd expect the bRAS to increase slightly. I haven't got the history to confirm if this will happen in the coming days though, or if the profile is stuck.
Tony

[#3]

Thanks Tony. I know what PNet have set. I am in a training period and have been told that although my speeds may increase the IP profile will not increase accordingly until notifies by BT. ( true or false??)
My concern at present is the problem with the BT speedtest Further Diagnostics. I remember it used to use Java but I never see the option to run the plug in so maybe it has changed.
I just do not understand why I continually get this error message. Any ideas?

[#4]

Hi,
Our profile is set the same at the BT profile currently. Yes though, our side should automatically update not long after the BT profile update.
I've just run a BT speed test here to see if I could replicate your problem but it worked first time. I've tried using the latest build of Firefox. I suspect your problem is related to Java, and it may be worth trying another browser to see if issues continue with that, if you haven't already.
Tony

[#5]

I get the same message, if memory serves me correct it started to happen after that big outage a few weeks back. I use Chrome and I've also tried it on Internet explorer 11 and get the same message.

[#6]

Yes me too. Just tried with Firefox and same message. Pain in the ....!
No one seems to have an answer and it appears to work for some.

[#7]

Does the first test OK, then hangs on 'sending results to server' when performing further diagnostics. Can't perform a repeat for another ten minutes, by which time the will to live will have slipped too far away.
TBH I can't remember a time when it wasn't somewhat flaky. 

[#8]

Quote from: plusnettony

I suspect your problem is related to Java

It no longer uses the Java plugin.

[#9]

Tony it's a long standing issue that raises it's head from time to time. CPx2 can tell you all about it  
Hi Jon, not been breaking your line again  
Edit: spelling

[#10]

@Anotherone......sent you a PM

[#11]

Hmm, thanks for the PM (got it twice!), strikes me you still have a problem with the phone line, especially after having read the posts of the problems you've seen of late.
Replied to PM.

[#12]

Sent you a PM (twice again !!) I send and then realise I have forgotten to save a copy to outbox !

[#13]

Only got it once that time   You can save them by default by changing a setting.
Select PROFILE from the bar across the top of the forum page, then under "Modify Profile" click Personal Message Options.
Tick the box  Save a copy of each Personal Message in my outbox by default.