BT Wholesale Speed Test
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- Re: BT Wholesale Speed Test
BT Wholesale Speed Test
31-10-2014 10:17 AM
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I am constantly getting the following:
"Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information."
It has been like this for me for weeks now. I want to find out my IP profile. I know what it is with PNet but on occasions in the past there has been a mismatch and PNet have had to change mine to match BT's.
Re: BT Wholesale Speed Test
31-10-2014 10:31 AM
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I'm not aware of a problem with the speed tester site, but I can confirm that your BT bRAS profile is 2000k. You are syncing at 3104k so I'd expect the bRAS to increase slightly. I haven't got the history to confirm if this will happen in the coming days though, or if the profile is stuck.
Tony
Re: BT Wholesale Speed Test
31-10-2014 11:13 AM
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My concern at present is the problem with the BT speedtest Further Diagnostics. I remember it used to use Java but I never see the option to run the plug in so maybe it has changed.
I just do not understand why I continually get this error message. Any ideas?
Re: BT Wholesale Speed Test
31-10-2014 12:04 PM
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Our profile is set the same at the BT profile currently. Yes though, our side should automatically update not long after the BT profile update.
I've just run a BT speed test here to see if I could replicate your problem but it worked first time. I've tried using the latest build of Firefox. I suspect your problem is related to Java, and it may be worth trying another browser to see if issues continue with that, if you haven't already.
Tony
Re: BT Wholesale Speed Test
31-10-2014 1:54 PM
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Re: BT Wholesale Speed Test
31-10-2014 3:32 PM
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No one seems to have an answer and it appears to work for some.
Re: BT Wholesale Speed Test
31-10-2014 3:43 PM
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TBH I can't remember a time when it wasn't somewhat flaky.
Re: BT Wholesale Speed Test
31-10-2014 6:24 PM
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Quote from: plusnettony I suspect your problem is related to Java
It no longer uses the Java plugin.
Re: BT Wholesale Speed Test
31-10-2014 7:30 PM
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Hi Jon, not been breaking your line again
Edit: spelling
Re: BT Wholesale Speed Test
01-11-2014 10:15 AM
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Re: BT Wholesale Speed Test
01-11-2014 8:13 PM
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Replied to PM.
Re: BT Wholesale Speed Test
02-11-2014 8:12 AM
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Re: BT Wholesale Speed Test
02-11-2014 1:24 PM
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Select PROFILE from the bar across the top of the forum page, then under "Modify Profile" click Personal Message Options.
Tick the box Save a copy of each Personal Message in my outbox by default.
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