Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
BT Wholesale Speed Test - Further Diagnostics is not working for FTTP
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- BT Wholesale Speed Test - Further Diagnostics is n...
BT Wholesale Speed Test - Further Diagnostics is not working for FTTP
15-01-2014 10:11 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The Further Diagnostics page hasn't been working for a couple of days now. I get the following error if I put in my postcode and house number:
If I then try my Circuit ID, I get an Apache page error.
Tried with neighbour's connection too (BT Retail) and he has the same problem.
Not sure if this problem is affecting FTTC users too.
Quote The Performance Test cannot proceed with the Post Code option as no suitable addresses have been found. Please check the post code or use the Service ID option to conduct the test.
Click here to try again.
If I then try my Circuit ID, I get an Apache page error.
Tried with neighbour's connection too (BT Retail) and he has the same problem.
Not sure if this problem is affecting FTTC users too.
Message 1 of 4
(3,743 Views)
3 REPLIES 3
Re: BT Wholesale Speed Test - Further Diagnostics is not working for FTTP
15-01-2014 10:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Have you tried the postcode with and without the space in the middle?
It shouldn't affect FTTC as they put in the phone number not the postcode.
It shouldn't affect FTTC as they put in the phone number not the postcode.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 2 of 4
(718 Views)
Re: BT Wholesale Speed Test - Further Diagnostics is not working for FTTP
15-01-2014 11:10 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Tried every possible combination - no space, space, lowercase, uppercase.
I wanted to see if my IP Profile has changed as I believe there were some major exchange updates and my d/l speed is faster than before/pings are generally lower too.
I'm aware about FTTC requiring a phone number, I was just wondering if that is affected to?
I wanted to see if my IP Profile has changed as I believe there were some major exchange updates and my d/l speed is faster than before/pings are generally lower too.
I'm aware about FTTC requiring a phone number, I was just wondering if that is affected to?
Message 3 of 4
(718 Views)
Re: BT Wholesale Speed Test - Further Diagnostics is not working for FTTP
15-01-2014 12:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi AndyH
I have just tried to run the "further diagnostics" when using the postcode and house number and all I get is that message.
It was working okay on Sunday morning as I was running speed tests for an ongoing intermittent speed issue (I had 0.3Mbps download on FTTP on Sunday!).
So something has change in the last few days.
Means if my issue re-occurs I will not be able to log a TAP3 test.
I have just tried to run the "further diagnostics" when using the postcode and house number and all I get is that message.
It was working okay on Sunday morning as I was running speed tests for an ongoing intermittent speed issue (I had 0.3Mbps download on FTTP on Sunday!).
So something has change in the last few days.
Means if my issue re-occurs I will not be able to log a TAP3 test.
Ex - Plusnet Customer (2009 - 2023) now with BT
Message 4 of 4
(718 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- BT Wholesale Speed Test - Further Diagnostics is n...