BT Wholesale Service Information page on new broadband connection
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BT Wholesale Service Information page on new broadband connection
09-09-2016 8:52 AM
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Hi folks,
I am new to PlusNet and have recently been sent a new router. Yesterday I was emailed and text telling me broadband was set up and ready to use. I followed the instructions in the set up guide and opened up a web browser and the only page which comes up is the error BT Wholesale Service page 62.6.38.125/index.html
Could this have anything to do with the Plusnet service issues last night?
Re: BT Wholesale Service Information page on new broadband connection
09-09-2016 9:40 AM
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Most likely to be something not quite finished in the setup at the PN end. Hopefully someone from the Plusnet help team will be along shortly and pick this up.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: BT Wholesale Service Information page on new broadband connection
09-09-2016 5:55 PM
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Well, I spoke with a chat agent and they advised me:
Re: BT Wholesale Service Information page on new broadband connection
09-09-2016 6:14 PM
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So why don't Plusnet pre-configure the routers they issue?
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: BT Wholesale Service Information page on new broadband connection
09-09-2016 6:19 PM
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they do but in this case the auto setup failed for whatever reason
Re: BT Wholesale Service Information page on new broadband connection
09-09-2016 6:23 PM
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They should really put this in their trouble shooting/ FAQ instructions as it would save someone having to contact technical support. Oh well all is working fine
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