cancel
Showing results for 
Search instead for 
Did you mean: 

BT Wholesale - Service Information error.

Trevstan
Grafter
Posts: 101
Thanks: 3
Registered: ‎09-03-2013

BT Wholesale - Service Information error.


The page above displayed after being kicked off my game in the address bar it changed to 62.6.32.125/index.html... Couldn't open any internet page on either my PC or Phone It lasted about 10/15 mins then my connection become active again.
Also it seems it has put me on a new gateway and also it has changed my IP address (have not got static).
Any logical reason why this happened?
2 REPLIES
Community Veteran
Posts: 5,225
Thanks: 494
Fixes: 22
Registered: ‎10-06-2010

Re: BT Wholesale - Service Information error.

Considering the time of 2am, it would be due to BT maintenance work.
You will likely end up on a different gateway each time you reconnect, to spread the load evenly over all the gateways and endpoints. Plusnet have several different ranges of IP addresses, so it's perfectly normal if your new IP address doesn't even start with the same numbers as your previous one.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: BT Wholesale - Service Information error.

Hi Trevstan,
Hope you've not seen the issue again since? Please let us know and we'll chase it if need be.