cancel
Showing results for 
Search instead for 
Did you mean: 

BT Wholesale Broadband Performance Test - irractic readings

FIXED
LindaB0
Dabbler
Posts: 13
Thanks: 3
Fixes: 1
Registered: 04-11-2015

BT Wholesale Broadband Performance Test - irractic readings

BB speed usually 20 download, 1.04 upload however as BB has been extremely slow all morning, speedchecks of less than 3 download, 0.3 upload, I did several of the above tests. Initail reading of 20.67 down, 1.04 up, ping 29.25.

HOWEVER on immediately retesting I confirmed the results of 2.86 down, 0.45 up, 00 ping?

Whats happening. Now checked 3 - 4 times with same results. won't let me do a diagnostics, states error try later! tested 1415hrs, 1416hrs today

7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: BT Wholesale Broadband Performance Test - irractic readings

Were those tests done over a wired or wireless connection?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
LindaB0
Dabbler
Posts: 13
Thanks: 3
Fixes: 1
Registered: 04-11-2015

Re: BT Wholesale Broadband Performance Test - irractic readings

wired.

 

also done quiet line test which is 'quiet'

Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: BT Wholesale Broadband Performance Test - irractic readings

Fix

I've made some remote changes which should help.

Can you retest it in the next 15 minutes?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
LindaB0
Dabbler
Posts: 13
Thanks: 3
Fixes: 1
Registered: 04-11-2015

Re: BT Wholesale Broadband Performance Test - irractic readings

will do. Thank you so much. fingers crossed.

LindaB0
Dabbler
Posts: 13
Thanks: 3
Fixes: 1
Registered: 04-11-2015

Re: BT Wholesale Broadband Performance Test - irractic readings

Ah! all is well. Joy to the power of the 'tweak'.

Thankyou for your time, it is really appreciated.

Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: BT Wholesale Broadband Performance Test - irractic readings

Glad to hear it.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Moderator
Moderator
Posts: 16,548
Thanks: 1,798
Fixes: 125
Registered: 06-04-2007

Re: BT Wholesale Broadband Performance Test - irractic readings

Moderator's note by Mike (Mav): I have changed the fix to MatthewWheeler as per message #4

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still