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BT Test (Further Diagnostics").

buseng12
Grafter
Posts: 368
Registered: ‎14-06-2013

BT Test (Further Diagnostics").

Anyone else having problems with the 2nd part of the BTW speedtest?
Just hangs on "Sending Results To Server" for ages & then comes back with this,
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.


Have tried it twice with the same outcome.
5 REPLIES
Community Veteran
Posts: 1,624
Thanks: 24
Registered: ‎29-06-2010

Re: BT Test (Further Diagnostics").

Are you on fibre? Seems to happen to new fibre users until they've been on FTTC for 14 days, then it starts working again.
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: BT Test (Further Diagnostics").

redbull2k14
Grafter
Posts: 160
Thanks: 1
Registered: ‎29-01-2014

Re: BT Test (Further Diagnostics").

same happens to me regular, so what i do is wait for page to load for about 20 seconds then click the back arrow.
Community Veteran
Posts: 1,375
Thanks: 33
Registered: ‎07-03-2008

Re: BT Test (Further Diagnostics").

Same here when it does this trick. Trust BT to put up with it!!  Angry
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: BT Test (Further Diagnostics").

BT are still investigating.
They know what's wrong with TAP3 and Further Diagnostics issue so they're working out a plan with the Development Team on getting this sorted. It's not a quick fix but it is being looked/worked on.
Chris Pettitt
Cloud Environments Engineer