cancel
Showing results for 
Search instead for 
Did you mean: 

BT Speed tester hangs at 96%

Luzern
Seasoned Pro
Posts: 3,063
Thanks: 273
Fixes: 2
Registered: 31-07-2007

BT Speed tester hangs at 96%

Attached is a pic of the BT tester screen, when it hangs at 96% through the test. What I would like to know is whether the shown error may lie at my end, and so be something I can cure, or if it is the tester that is kaput.
Incidentally at a connection speed 6080 and profile 5000 the max speed I've seen with the My BB speed tester has been around 4200 and sometimes down to the 2500 mark.
Could there be some link between the low speed and the error shown?
No one has to agree with my opinion, but in the time I have left a miracle would be nice.
18 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: BT Speed tester hangs at 96%

Without a pic - first suggestion is to try Internet Explorer as Firefox seems very dodgy
Luzern
Seasoned Pro
Posts: 3,063
Thanks: 273
Fixes: 2
Registered: 31-07-2007

Re: BT Speed tester hangs at 96%

@ Oldjim. As you were posting I was modifying with the attached pic Embarrassed
No one has to agree with my opinion, but in the time I have left a miracle would be nice.
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: BT Speed tester hangs at 96%

and that is exactly the result I get with Firefox
stathe
Rising Star
Posts: 565
Thanks: 6
Fixes: 1
Registered: 30-07-2007

Re: BT Speed tester hangs at 96%

Try it in I.E.it does that in Firefox for me , works O.K with I.E
Luzern
Seasoned Pro
Posts: 3,063
Thanks: 273
Fixes: 2
Registered: 31-07-2007

Re: BT Speed tester hangs at 96%

@ stathe, Oldjim.
Houston we seem to have a problem Cry
I could not find IE in my list of progs, so downloaded again and installed. Still couldn't find it, downloaded again and installed with same result. Where the dickens is it hiding, or do you actually and really go to IE, if you click the IE icon in Firefox?
No one has to agree with my opinion, but in the time I have left a miracle would be nice.
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: BT Speed tester hangs at 96%

I made an assumption - very dangerous thing to do - that you were running Microsoft Windows in one of  it's incarnations. In which case it is under Start/Programs/Internet Explorer and is called iexplore.exe I believe
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: BT Speed tester hangs at 96%

Or click on start, then run, then type in iexplore and then hit enter.
Luzern
Seasoned Pro
Posts: 3,063
Thanks: 273
Fixes: 2
Registered: 31-07-2007

Re: BT Speed tester hangs at 96%

@JamesEH Found it now and pinned to start menu.  @ stathe, Oldjim. Yes it does work with IE. Should I perhaps be disillusioned with FF? The only problem is that I have a goodly number of bookmarks, some enfoldered, but that's OT.
FWIW result is attached and thst is at higher end of what I've been getting
No one has to agree with my opinion, but in the time I have left a miracle would be nice.
Community Veteran
Posts: 18,598
Thanks: 208
Registered: 12-08-2007

Re: BT Speed tester hangs at 96%

I used the BT Speedtester earlier this afternoon on Firefox and it worked fine.
VileReynard
Seasoned Pro
Posts: 10,750
Thanks: 230
Fixes: 9
Registered: 01-09-2007

Re: BT Speed tester hangs at 96%

Unless someone has fixed the BT site recently, it has never worked for me.
Even then, it only seems to 96% work in a 32bit version of FireFox.
It works 0% in my usual 64bit browser.
Since every other site works 100%, why can't BT manage to get it working?
Why do they use Java - all the work is done at the server side isn't it?
BTW I don't have (or want) access to the ie browser.

Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: BT Speed tester hangs at 96%

I only use IE for the odd site which doesn't like Firefox such as Microsoft (and BT Speedtester of course) occasionally and when I want  to log into the PlusNet portal but not under my account to avoid messing up the autologin in Firefox
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: BT Speed tester hangs at 96%

the answer is that version 7 of Java had a bug, has now been cured, also make sure that you have Firefox updated and update Java
I can guarantee that this is the answer, there is a recent thread http://community.plus.net/forum/index.php/topic,66802.0.html
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: BT Speed tester hangs at 96%

Do you want the bad news or the worse news.
Firefox is up to date version 3.0.1
Java is up to date Version 6 Update 7 (build 1.6.0_07-b06)
And it still stalls
Wuz
Rising Star
Posts: 141
Fixes: 1
Registered: 30-07-2007

Re: BT Speed tester hangs at 96%

I have exactly the same stup and problem and use have to ie7 for BT Speedtester!
Wuz