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BT Speed Checker - Further diagnostics not working

samb
Grafter
Posts: 28
Registered: 14-03-2013

BT Speed Checker - Further diagnostics not working

Hello,
Whenever I try the further diagnostics on the BT wholesale speed checker I get:
"Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information."
Why would that be?
Thanks
Sam
4 REPLIES
Superuser
Superuser
Posts: 11,539
Thanks: 2,957
Fixes: 22
Registered: 22-08-2007

Re: BT Speed Checker - Further diagnostics not working

Sam,
Are you on fibre?  If yes, I think this is the TAP3 test which has been broken for weeks.  There is no forecast of when BT wholesale will have their test system fixed.
Kevin
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: BT Speed Checker - Further diagnostics not working

This is the PT (i.e. getting your IP Profile).
There are known issues with it and BT are suppose to have them fixed in some rolled out updates in a couple of weeks.
deathtrap
Grafter
Posts: 1,063
Thanks: 4
Registered: 23-04-2013

Re: BT Speed Checker - Further diagnostics not working

samb
Grafter
Posts: 28
Registered: 14-03-2013

Re: BT Speed Checker - Further diagnostics not working

Hello,
Thanks
-Sam