BT Profile dropped - low speeds
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- BT Profile dropped - low speeds
BT Profile dropped - low speeds
11-08-2009 12:01 PM
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Possibly it dropped when I had the line fault 6 days ago (I disconnected the router several times while testing different telephones) & was subsequently repaired the following morning.
The current BT speedtest is shown below and my stats are:
Quote Connection Speed 4522 kbps 1036 kbps
Line Attenuation 46 db 13 db
Noise Margin 6 db 6 db
I have attempted to view any logs of when the profile drop may have happened on my DG834G V4.01.40 without success. Can anyone give me any pointers on how to find this info?
Thanks
Edit: Although I am on the 21CN trial I still thought the BT profile only took 3 days to rise back?
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Re: BT Profile dropped - low speeds
11-08-2009 2:00 PM
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I thought the profile was a lot quicker to uplift on 21CN (as opposed to the 3 day wait that there is on MaxDSL) but will need to check this with Dave for you. I'll post back shortly.
Re: BT Profile dropped - low speeds
11-08-2009 3:59 PM
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I'll wait for your reply
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Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: BT Profile dropped - low speeds
11-08-2009 4:37 PM
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Our resident guru says that it's between 1-5 days depending on the speed difference. If it's a big one, i.e. 1Mbps -> 16Mbps it should be about a day. If it's a small change, i.e. 1.25Mbps -> 1.5Mbps it can take up to 5 days with in between changes happening as you'd expect - smaller changes taking longer and larger ones less time.
Hope that helps, I guess it depends how long your connection has been stable for as to how long you have to wait but I guess for a change like that you'd need at least 3 days.
Re: BT Profile dropped - low speeds
12-08-2009 11:02 AM
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Is there a way of telling when the BT profile dropped? If it was during the line fault last week then it's already been 7 days!
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Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: BT Profile dropped - low speeds
12-08-2009 11:20 AM
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Re: BT Profile dropped - low speeds
12-08-2009 11:23 AM
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EDIT: It does tell me. Basically you were on a 3.5mb profile until the 25th July, this dropped to a 2.5mb one on the same day. Then it didn't update until the 9th and 10th of August (2.5mb both times).
Re: BT Profile dropped - low speeds
12-08-2009 4:23 PM
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Is there anything I can do bearing in mind I have all new filters, already connected to the master socket, etc?
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Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: BT Profile dropped - low speeds
12-08-2009 4:41 PM
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Unfortunately it's just a matter of the connection remaining stable at the faster speed.
Re: BT Profile dropped - low speeds
12-08-2009 5:01 PM
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With my stats currently the same as there were above I still cannot understand why I don't get higher syncs and, hence, faster speeds.
If it is a stability issue how can we get it resolved?
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Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: BT Profile dropped - low speeds
12-08-2009 5:16 PM
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http://faults.plus.net
Re: BT Profile dropped - low speeds
12-08-2009 5:41 PM
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Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: BT Profile dropped - low speeds
13-08-2009 6:09 PM
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I had already changed micro-filters, plugged directly into the master socket, etc.
I have tried to run further BT speed tests throughout today without success. I got as far as being told the connection speed was 3500 then seemed to time out.
Subsequent attempts to run the speed test are met with messages that I must wait 3 hours till the next one even though the tester clearly states: PLEASE NOTE: There is a three hour minimum interval between successful tests.
The speed/connection issues have now become academic...
My wife and I are planning to move with my parents into a bungalow as they are finding the stairs more difficult to use as they days go by
Hopefully, we'll find somewhere closer to an exchange I'll close the ticket and cross my fingers that the profile with rise again soon
Have just checked the PN profile and it has now risen to 3500
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
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