BT/Plusnet Modem/Rouer problems
on 01-02-2019 4:24 PM - last edited on 01-02-2019 10:39 PM by Strat
However I liked the BT Hub so I purchased a new one on eBay and and put it on the network as the main modem/router and yet again it came up with a solid orange light! Once more I switched it out with the Plusnet Hub and everything appears to be ok.
I accept the replacement BT Hub maybe faulty but find that too much of a coincidence.
Whilst not technically savvy I am confused by this and would appreciate any suggestions.
Re: BT/Plusnet Modem/Rouer problems
Hi @wairds, sorry to hear you're having connection issues when trying to use the Smart Hub 6. Just to confirm, the BT Hub you've got for the connection, is this a SmartHub6 also? As there are some older models that aren't compatible. If the same or the BT Hub 4 or 5 then we should be able to get the connection going if our router is doing so fine. The first and one of few things that come to mind that may be behind this is the authentication of the 3rd party router as although our routers come per-configured and can communicate with our side if information is missing the BT Hubs require some manual intervention to get the connection going. Any router updates, restarts or drops in connection can cause issues with the authentication information it's using and therefor is the first place we advise to look.
I'd advise checking out the manual authentication steps which can be found here:
within a few seconds of applying the changes you should see you router connect however if you're still seeing the issue occur then the next step would be perhaps to see if either of the BTHubs connection on a different network if possible as this could highlight a potential issue with both if unable to work on another connection once authenticated.
Let us know how it goes.