cancel
Showing results for 
Search instead for 
Did you mean: 

BT Performance Test

goldenfibre
Aspiring Pro
Posts: 2,604
Thanks: 48
Fixes: 2
Registered: 01-06-2010

BT Performance Test

The BT Performance Test is not working on run diagnostic test to get addition for fetching ip profile from exchange.
Can you please run the test and post back if it still not working.
I only getting like this below:
1. Best Effort Test:
Download Speed : 74.09 Mbps
2. Upstream Test:
Upload Speed : 17.51 Mbps

Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information. 

139 REPLIES
jamesanstee
Grafter
Posts: 475
Thanks: 5
Registered: 20-04-2012

Re: BT Performance Test

Performance test is working ok for me .



1. Best Effort Test:  -provides background information.
Download Speed
64.08 Mbps
 
0 Mbps 67.27 Mbps
Max Achievable Speed
Download speedachieved during the test was - 64.08 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-67.27 Mbps .
Additional Information:
IP Profile for your line is - 67.27 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
10.13 Mbps
 
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 10.13Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
goldenfibre
Aspiring Pro
Posts: 2,604
Thanks: 48
Fixes: 2
Registered: 01-06-2010

Re: BT Performance Test

Still not working at my end. Rather fed up with BT as the PT sometimes work after 10th attempted!  
I think it probably to do with different gateway won't work on PT.
Gateway is: pcl-ag05
jamesanstee
Grafter
Posts: 475
Thanks: 5
Registered: 20-04-2012

Re: BT Performance Test

I did find it fails when using the likes of google chrome and firefox but found it worked through IE8 & 9
goldenfibre
Aspiring Pro
Posts: 2,604
Thanks: 48
Fixes: 2
Registered: 01-06-2010

Re: BT Performance Test

All failed on firefox, chrome, IE8 & 9, Opera etc
xreyuk
Grafter
Posts: 231
Registered: 23-05-2014

Re: BT Performance Test

How long have you had your fibre service?
From what I've seen, you've not had it that long?
You need to have had fibre broadband for 14 days before you will be able to get your profile information from the BT speed tester.
goldenfibre
Aspiring Pro
Posts: 2,604
Thanks: 48
Fixes: 2
Registered: 01-06-2010

Re: BT Performance Test

I have FTTC since February! The BT PT working last night but don't work all day today
petecov44
Grafter
Posts: 576
Registered: 29-05-2014

Re: BT Performance Test

In my old place it didn't work at all,
Here it's worked since the first day so in my experience that 14 day rule is not always the case.
I was activated on the 29th July.. so 9 days ago.. Just did this.

goldenfibre
Aspiring Pro
Posts: 2,604
Thanks: 48
Fixes: 2
Registered: 01-06-2010

Re: BT Performance Test

Yeah 14 days is no excuse really! My friend got Plusnet activated a week ago, his performance tester work straight away on the 1st day of his installation. But mine had to wait 15 days after my FTTC went live.
xreyuk
Grafter
Posts: 231
Registered: 23-05-2014

Re: BT Performance Test

If you just want to check your profile, without running the speed test, you can use Tom's BRAS checker.: https://windows.mouselike.org/be/index.asp?DoAction=BrasChecker
goldenfibre
Aspiring Pro
Posts: 2,604
Thanks: 48
Fixes: 2
Registered: 01-06-2010

Re: BT Performance Test

^^
Looks like BT refused to test, possibly because a speed test or BRAS check has been run recently which prevents this tool from working. Try again in a few hours.
Debug: BT no BRAS info
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: 11-08-2007

Re: BT Performance Test

It usually works for me, but is currently giving this -
Quote
Test Results

1. Best Effort Test:
Download Speed : 6.76 Mbps

Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.

Gateway is 'ptn-ag01'
Embarrassed
goldenfibre
Aspiring Pro
Posts: 2,604
Thanks: 48
Fixes: 2
Registered: 01-06-2010

Re: BT Performance Test

I will leave this thread open for Plusnet staff Chris Pettitt to deal with it as he did fix it last time.  
Mine still won't work on Internet Explorer 11, Firefox v31.0, Chrome v36.0.1985.125 m
1. Best Effort Test:
Download Speed : 74.58 Mbps
2. Upstream Test:
Upload Speed : 17.76 Mbps
petecov44
Grafter
Posts: 576
Registered: 29-05-2014

Re: BT Performance Test

Working for me is Tom's site mate.
The current Downstream BRAS rate is: 52.72 Mbps
The current Upstream BRAS rate is: 20 Mbps
goldenfibre
Aspiring Pro
Posts: 2,604
Thanks: 48
Fixes: 2
Registered: 01-06-2010

Re: BT Performance Test

Got message from Chris as he no longer in the role as I forget about it. Can Plusnet CRT please investigate this performance tester as I try another go this morning still won't work.
Hi,
It might be worth sending a message to one of the guys/girls on the Customer Relations Team to help investigate the issue. As I'm no longer in that role, I don't have any dedicated time to investigate unfortunately, however, I know the CRT will do what they can for you.
Thanks
Chris Pettitt