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BT Openreach Engineer Charges

kheemonahs
Hooked
Posts: 7
Thanks: 1
Registered: 23-09-2013

BT Openreach Engineer Charges

If there is an obviouse intermittent fault on my line and the Openreach Engineer does not find it first time round do I have to pay for the callout?

 

Tony.

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 5,152
Thanks: 1,165
Fixes: 254
Registered: 21-04-2017

Re: BT Openreach Engineer Charges

Hi Tony.

If there's an intermittent problem with your line and an engineer doesn't find a fault on the first call-out and the issue remains the same we wouldn't charge you for no-fault found. We'd likely need to arrange another engineer visit.

 

From looking through your account I think the next step is for us to arrange another engineer visit. Just so we can book the right type of engineer. Is there any noise on your phone line?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team