BT IP Profile at 2mbps but Plus Net insist it isn't?
I've been having problems with my IP profile for the last week, first logged it on Sunday 16th, was told becuase i had been disconnecting and re-connecting a lot manually that my IP profile would have been lowered and sure enough it was set to 2Mbps instead of the usual 7-8mbps which it was syncing at.
Thing is i waited the 72hrs it didn't go up, so contacted support yesterday (Weds) and was told that they would reset the profile and it would return to normal, thing is it's 24hrs later and i have just rang up after completing another BT test and it still reporting an IP profile of 2mbps and me requesting a BRas Profile reset as it's obviously stuck, but being told that because it was reporting this on plusnet's system:
Estimated line speed:
8Mb (Accurate to within +/- 1Mbit) - Checked on 2012-07-12 10:28:48
Current line speed:
7.15 Mb
So he wouldn't escalate it despite BT reporting this minutes before i made the call (see attached):
Can somebody please reset my IP profile
Thing is i waited the 72hrs it didn't go up, so contacted support yesterday (Weds) and was told that they would reset the profile and it would return to normal, thing is it's 24hrs later and i have just rang up after completing another BT test and it still reporting an IP profile of 2mbps and me requesting a BRas Profile reset as it's obviously stuck, but being told that because it was reporting this on plusnet's system:
Estimated line speed:
8Mb (Accurate to within +/- 1Mbit) - Checked on 2012-07-12 10:28:48
Current line speed:
7.15 Mb
So he wouldn't escalate it despite BT reporting this minutes before i made the call (see attached):
Can somebody please reset my IP profile
1. Which exchange are you on?
2. Could you post your router stats please (sync speed, attenuation and noise margin).
2. Could you post your router stats please (sync speed, attenuation and noise margin).
That does look like your BT profile is stuck. Hopefully one of the Digital care team will be along soon.
Incidently, your exchange looks like it's being updated to 21CN WBC around next April. Given your stats you are going to see really good speeds.
Incidently, your exchange looks like it's being updated to 21CN WBC around next April. Given your stats you are going to see really good speeds.
Just noticed that your up time is only 24 hours. Have you done a reboot? That could delay your profile updating.
Yes i rebooted the modem yesterday after an hour or so of them resetting the profile, so do you mean i will have to wait a further 48hrs before i can have the profile reset with BT 
OK great 
hopefully that will do it, just seems amazing that it takes as long as 72hrs potentially before it takes effect on the line
hopefully that will do it, just seems amazing that it takes as long as 72hrs potentially before it takes effect on the line
That's 20CN for you! You get away from that when you get upgraded to 21CN - your profile is immediately set at 88.2% of your sync rate each time you resync.