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BT Home gateway error
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BT Home gateway error
20-03-2012 6:19 PM
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Hi,
For about the past week we have started occasionally seeing the following error messages across our computers and tablets, can anyone advise why? Get it a couple of times a day but most of the time fixes once we disconnect from the router then re-connect
SERVICE INFORMATION
Close Window
You have been connected to this page due to one of the following reasons. You must now shut down your browser and Internet applications before attempting to reconnect.
The BTWholesale access circuit to your Service Provider is currently down.
Your service should be resumed soon.
Or
You are testing your local connection to BT using
'bt_test_user@startup_domain'
Or
You are testing your connection to your Service Provider using 'bt_test_user@domain' where domain is your Service Provider domain name.
Or
Your Service Provider is currently unable to accept your connection request please wait until service is restored or contact your Service Provider for further information.
Or
You have attempted to access an invalid Service Provider domain.
For about the past week we have started occasionally seeing the following error messages across our computers and tablets, can anyone advise why? Get it a couple of times a day but most of the time fixes once we disconnect from the router then re-connect
SERVICE INFORMATION
Close Window
You have been connected to this page due to one of the following reasons. You must now shut down your browser and Internet applications before attempting to reconnect.
The BTWholesale access circuit to your Service Provider is currently down.
Your service should be resumed soon.
Or
You are testing your local connection to BT using
'bt_test_user@startup_domain'
Or
You are testing your connection to your Service Provider using 'bt_test_user@domain' where domain is your Service Provider domain name.
Or
Your Service Provider is currently unable to accept your connection request please wait until service is restored or contact your Service Provider for further information.
Or
You have attempted to access an invalid Service Provider domain.
Message 1 of 2
(1,754 Views)
1 REPLY 1
Re: BT Home gateway error
21-03-2012 10:12 AM
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Hi there,
If you specify the DNS servers in your router rather than leaving it set to get DNS automatically that should resolve it, our DNS server IP addresses are:
212.159.6.9
212.159.6.10
212.159.13.49
212.159.13.50
Use any two from the above 4 and it should sort it out for you.
If you specify the DNS servers in your router rather than leaving it set to get DNS automatically that should resolve it, our DNS server IP addresses are:
212.159.6.9
212.159.6.10
212.159.13.49
212.159.13.50
Use any two from the above 4 and it should sort it out for you.
Message 2 of 2
(443 Views)
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