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BT Home gateway error

Jo2107
Dabbler
Posts: 11
Registered: ‎12-02-2012

BT Home gateway error

Hi,
For about the past week we have started occasionally seeing the following error messages across our computers and tablets, can anyone advise why? Get it a couple of times a day but most of the time fixes once we disconnect from the router then re-connect

SERVICE INFORMATION
Close Window


You have been connected to this page due to one of the following reasons. You must now shut down your browser and Internet applications before attempting to reconnect.
The BTWholesale access circuit to your Service Provider is currently down.
Your service should be resumed soon.
Or
You are testing your local connection to BT using
'bt_test_user@startup_domain'
Or
You are testing your connection to your Service Provider using 'bt_test_user@domain' where domain is your Service Provider domain name.
Or
Your Service Provider is currently unable to accept your connection request please wait until service is restored or contact your Service Provider for further information.
Or
You have attempted to access an invalid Service Provider domain.
1 REPLY 1
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: BT Home gateway error

Hi there,
If you specify the DNS servers in your router rather than leaving it set to get DNS automatically that should resolve it, our DNS server IP addresses are:
212.159.6.9
212.159.6.10
212.159.13.49
212.159.13.50
Use any two from the above 4 and it should sort it out for you.