BT Home Hub 3
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- Re: BT Home Hub 3
BT Home Hub 3
26-01-2017 2:43 PM
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Hi, Not sure if this is the right area to post but here goes, My daughter gave me a BT home hub 3 router, I've set it up using the help page posted on this site and all is well (touch wood) but when I checked in my account area I had no usage to see and this message
Sorry, there's nothing to show at the moment.
This might be because your account is new, or your usage has been reset for a new billing period.
It can take up to 4 hours for your usage to show up - please try again later.
If you have any questions about your usage, please see our View My Broadband Usage FAQ or contact our Support Team.
Does anyone know if this is a problem associated with the BT hub or is there a problem with plusnet I dont know about ?
any help would be appreciated
regards
Jono
Re: BT Home Hub 3
26-01-2017 3:17 PM - edited 26-01-2017 3:18 PM
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Usage reporting has been intermittent or not working at all for some customers, it is a known problem but no idea when it may be fixed. There are a number of threads about it on the forum.
Re: BT Home Hub 3
26-01-2017 6:56 PM
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Put "usage" or "usage meter" into the search bar at the top of the page and you'll find you are not alone.
Re: BT Home Hub 3
27-01-2017 2:48 PM
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I'll wait and see, I've never had an issue with usage before as far as I can remember.
Regards
Jono
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