BT Engineer visit
I so wish I hadn't read this. Sounds very similar to my issues.
Slow [very] speed, dropped connections, multiple re-sync's [13 in last 18 hours], seemimgly affected by voice line................ and my hopes of getting it sorted tomorrow were high as the BT engineer is coming for a second look - now dashed.
Let me know how you get on and I'll report back if the engineer has any luck.
TJJ
Slow [very] speed, dropped connections, multiple re-sync's [13 in last 18 hours], seemimgly affected by voice line................ and my hopes of getting it sorted tomorrow were high as the BT engineer is coming for a second look - now dashed.
Let me know how you get on and I'll report back if the engineer has any luck.
TJJ
Further update
A second appointment was arranged for the 25th Sept.
The BT Engineer duly arrived, and stayed about 20 minutes at the most! I was expecting him to comprehensively check the line between my master socket and the local cabinet. All he did was connect up his laptop and looked for any errors occuring during a ten minute connection period. From this he concluded that there was not a fault currently evident, and that this meant he did not have any clue what else he could do. At which point he decided to pack up his laptop. I should have guessed that he never intended to stay very long when he turned down my offer of tea/coffee.
In summary, a waste of both his and my time.
He did also check for noise on the voice line, which was less apparent than had been a week ago when I reported the fault. His only suggestion was that I continue to monitor the fault and note if there were any possible external influences such as high winds or heavy rain corresponding with periods of more frequent loss of sync events. All I could tell him was that there had been fewer loss of sync events in the last 4 days (none in fact having subsequently checked my router logs) corresponding to a period of dry weather.
A few things I noticed.
His laptop and router synched at ~1500kbps with an 18db noise margin, and reported a line attenuation of 58.5db and line length of 4 km. My router has consistently reported 63db attenuation. When he plugged my router back it synched at 1312kbps. Any reason why such a large difference in line attenuation would be reported? The engineer also suggested that I was pretty close to the limit in terms of a viable broadband line. I find this hard to believe given that I do live within the confines of a town (albeit near the edge), he seemed to be suggesting that I should expect a poor connection. In other words, stop complaining and put up with it, and a poor excuse for BT's inability to provide an adequate infrastructure.
The only good news I can report is that my connection hasn't dropped in 24 hours, and my profile is back up to 1000kbps. Yippee-doo! The bad news is that it seems the only way I will get this issue resolved is if there is a sustained period of heavy rain and wind which deteriorates either the overhead or underground line connections to the extent that the intermittent nature of my fault becomes permanent.
I've now reached the frustrating position that I don't know whether to just keep monitoring the connection as suggested and wait for it to worsen, or whether I should get Plusnet to challenge BT to do more thorough and extensive checks on my line
A second appointment was arranged for the 25th Sept.
The BT Engineer duly arrived, and stayed about 20 minutes at the most! I was expecting him to comprehensively check the line between my master socket and the local cabinet. All he did was connect up his laptop and looked for any errors occuring during a ten minute connection period. From this he concluded that there was not a fault currently evident, and that this meant he did not have any clue what else he could do. At which point he decided to pack up his laptop. I should have guessed that he never intended to stay very long when he turned down my offer of tea/coffee.
In summary, a waste of both his and my time.
He did also check for noise on the voice line, which was less apparent than had been a week ago when I reported the fault. His only suggestion was that I continue to monitor the fault and note if there were any possible external influences such as high winds or heavy rain corresponding with periods of more frequent loss of sync events. All I could tell him was that there had been fewer loss of sync events in the last 4 days (none in fact having subsequently checked my router logs) corresponding to a period of dry weather.
A few things I noticed.
His laptop and router synched at ~1500kbps with an 18db noise margin, and reported a line attenuation of 58.5db and line length of 4 km. My router has consistently reported 63db attenuation. When he plugged my router back it synched at 1312kbps. Any reason why such a large difference in line attenuation would be reported? The engineer also suggested that I was pretty close to the limit in terms of a viable broadband line. I find this hard to believe given that I do live within the confines of a town (albeit near the edge), he seemed to be suggesting that I should expect a poor connection. In other words, stop complaining and put up with it, and a poor excuse for BT's inability to provide an adequate infrastructure.
The only good news I can report is that my connection hasn't dropped in 24 hours, and my profile is back up to 1000kbps. Yippee-doo! The bad news is that it seems the only way I will get this issue resolved is if there is a sustained period of heavy rain and wind which deteriorates either the overhead or underground line connections to the extent that the intermittent nature of my fault becomes permanent.
I've now reached the frustrating position that I don't know whether to just keep monitoring the connection as suggested and wait for it to worsen, or whether I should get Plusnet to challenge BT to do more thorough and extensive checks on my line
